Customer Retention Specialist (Sales Focus) (Troy)

Grow your career with HANSONS!We’re a top-ranked, fast-growing home improvement company looking for a driven Customer Retention Specialist (Sales Focus) .

As a Customer Retention Specialist (Sales Focus), you’ll connect with customers considering canceling, understand their concerns, and turn those conversations into solutions. Using strong communication, problem-solving, and a consultative sales approach, you’ll help customers move forward with confidence.

If you’re customer-focused, results-driven, and have sales or call center experience, we want to hear from you.

We Offer:

Earning potential of $70k-$100k+/year (Base + Incentive)Full-Time opportunity with Weekly pay via direct depositHealth benefits available at 30-days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)Eligible for 401k w/company match at 90-days of employmentEligible for paid time off at 90-days of employment with unlimited roll-over of unused hoursHoliday pay eligible at 30-days of employmentTools provided to help you develop and grow into leadership opportunitiesCommittees to join to continue a great company culture and keep HANSONS a fun place to work Opportunities to earn up to $1,500 per person you refer to any of our locations across the country that joins the teamEmployee as well as Friends & Family Discounts available What You’ll Do:

Use problem solving and five-star customer service skills to speak with a customer that is requesting to cancel their contract.Review and recommend revisions to product selections and financing options to ensure the customer is able to achieve a positive resolution to their home improvement needs.Use multi-tasking skills to communicate with customer, update notes in the customer’s profile and review potential deals to discuss with customer to save the deal.Connect with customers in a timely manner using provided reporting in order to reach customers rapidly.Develop and maintain good working relationships with all internal customers, including Sales, Service, Operations, General Managers, and other internal partners.

What We’re Looking For:

5+ years of professional work experience or an equivalent combination of education and experience3+ years of experience in a call center or customer-facing environmentPrevious sales or sales leadership experience is a plusStrong organizational skills and attention to detailAbility to analyze situations, solve problems, and make sound decisions that support both the customer and the businessAbility to maintain reliable and consistent attendance, with or without reasonable accommodation

Core Values: Helping Customer Love Where They Live

The person in this position must have a commitment to reflecting HANSONS' core values, which include:

Get it Done – Fast, Right & NowStrive for Five – Go Above & BeyondBe a Problem Solver – Own it to Resolve it TodayCare – Embrace Diversity and Treat Everyone with Priority, Respect & IntegrityCommunicate – Call / Answer / Reach the Customer Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 9:00am-6:00pm EST. Due to cyclical nature of position, some overtime including evening and weekend hours may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

Compensation details: 70000-100000 Yearly Salary

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