Dock and Mailroom Specialist

Key Responsibilities:
Mailroom Operations:

• Sort, process, and distribute all incoming and interoffice mail in a timely and accurate manner.
• Prepare and meter outgoing mail, including USPS, UPS, FedEx, and other carriers.
• Ensure accurate tracking of all mail and packages using internal logs or tracking software.
• Handle special mailings such as certified mail, bulk mail, and priority shipments.
• Maintain inventory of mailroom supplies and reorder as needed.

Dock Operations:

• Receive, inspect, and sign for shipments at the loading dock.
• Coordinate inbound and outbound freight deliveries.
• Ensure proper documentation and routing of goods to appropriate departments.
• Communicate with vendors, couriers, and internal teams regarding shipment status.
• Operate material‑handling equipment (e.g., pallet jacks, carts, dollies) safely and effectively.

Customer Service & Communication:

• Serve as a point of contact for delivery inquiries and package status updates.
• Assist employees with shipping needs, postage questions, and department deliveries.
• Maintain positive relationships with external delivery vendors and internal departments.

Compliance & Safety:

• Follow all safety procedures and maintain a clean, organized dock and mailroom area.
• Ensure compliance with shipping regulations and company policies.
• Report damaged shipments, discrepancies, or safety hazards promptly.

Qualifications:

Required:

• High school diploma or GED.
• 1–2 years of experience in a mailroom, warehouse, shipping/receiving, or related environment.
• Strong organizational and time management skills.
• Ability to lift and move packages up to 50 lbs regularly.
• Basic computer skills; ability to use email, tracking tools, and shipping systems.
• Excellent attention to detail and reliability.

Preferred:

• Experience with UPS/FedEx shipping software.
• Familiarity with dock operations or freight logistics.
• Previous experience in a corporate or distribution environment.

Working Conditions:

• Regular physical activity including standing, walking, lifting, pushing, and pulling.
• Work performed in mailroom, dock, and office environments.
• May require occasional overtime depending on volume or special projects.

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.