Dispatcher
- Maintain readiness for all calls.
- Answer phones clearly, determine needs, and take appropriate action.
- Collect/prioritize medical information, dispatch crews, and record required times, mileage, and details.
- Use Emergency Medical Dispatch Card Sets to ask case entry/key questions, complete forms, and provide Post-Dispatch or Pre-Arrival Instructions when appropriate.
- Maintain confidentiality of all information.
- Accurately complete logs, forms, and CAD entries.
- Read and interpret maps; provide accurate crew directions.
- Understand address systems and municipal boundaries.
- Know and utilize resource materials provided.
- Wear approved uniform, attend mandatory meetings, and work all assigned shifts.
- Maintain dependable attendance.
- Perform duties courteously, professionally, and in compliance with FCC rules, Dispatch Handbook, and agency standards.
- High School Diploma or GED required.
- Emergency Dispatcher experience preferred.
- NAEMD Certification (or ability to obtain).
- Michigan EMT-Basic license or higher preferred.
- Current AHA/ARC CPR Certification required.
- Maintain all licenses/certifications.
- Basic map-reading, math, computer, and communication skills required.
- Ability to process requests, interpret manuals/protocols, and effectively communicate directions/medical information to crews.
- Strong decision-making and multitasking under emergency conditions.
- Familiarity with Genesee, Lapeer, Tri-County, and Bay County policies, protocols, and medical/public safety facilities.
- Ability to manage emergent and non-emergent calls, interact effectively with agencies and the public, and organize multiple tasks.
- Must monitor multiple radio sources, retain and accurately relay information.
- Must achieve/maintain Emergency Medical Dispatch certification and be proficient with MPDS card sets.
- Ability to relay medical info to ER staff in case of HERN failure.
- Walking, standing, climbing stairs, sitting for extended periods.
- Use of hands/fingers, reaching, handling, talking, hearing, and vision required.
- Pre/post drug screening may be required.
- Protect patient information in accordance with company, state, and federal privacy laws.
- Access and share protected health information only as required for job duties.
- Report privacy concerns or violations without retaliation.
- Participate in privacy training and communicate policy information as required.
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