Patient Care Coordinator/ Engager

Job Description

Our Mission: "Helping People Hear Better"

Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.

Club: Sam's Club in Madison Heights, MI

Hours: Full time/ Tuesday-Saturday 9am-6pm

Pay: $18+/hr

What you will be doing: 
• Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases 
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily. 
• Promote all Lucid Hearing products to members with whom they engage. 
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them 
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.

What are the perks and benefits of working with Lucid Hearing: 

• Medical, Dental, Vision, & Supplemental Insurance Benefits
• Company Paid Life Insurance
• Paid Time Off and Company Paid Holidays
• 401(k) Plan and Employer Matching
• Continual Professional Development
• Career Growth Opportunities to Become a LEADER
• Associate Product Discounts

Qualifications

Who you are:

• Willingness to learn and grow within our organization
• Sales experience preferred
• Stellar Communication skills
• Business Development savvy
• Appointment scheduling experience preferred
• A passion for educating patients with hearing loss
• Must be highly energetic and outgoing (a real people person)
• Be comfortable standing multiple hours

Additional Information

We are an Equal Employment Opportunity Employer.