Treatment Coordinator

At Smile our passion is to reimagine dentistry and how people experience it. To that end we focus on doing one thing better than anyone elseeasy integrated dental care. Smile is West Michigans first and only multi-specialty dental practice combining adult dentistry (Smile) pediatric dentistry (Little Smiles) and orthodontics (Smile Orthodontics). This allows each of our offices (Grand Rapids Grand Haven North Muskegon and Holland) to provide a one-stop destination for the dental needs of the entire family.

To learn more about our office check out our website here: coordinators are vital in providing our patients with a best-in-class experience. Through patient education our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans collecting co-pays and balances and scheduling patients for their next visit. By joining our team you will have: 

• Work-Life Balance: (Monday-Thursday 7:40am-5:00pm 1st & 3rd Fridays 7:40am-1:00pm) 

• Time Off: Up to 3 weeks PTO  8 Paid Holidays (PTO rolls over!)  

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical dental vision HSA & FSA earn up to $2000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal financial & legal issues 

• CE & Growth: SPEAR access continuing education 

• Wellness Perks: $28/month gyms 12K on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans 24/7 telehealth for your pet 

Compensation: $22-23

Key Responsibilities 

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment. 

• Act as a liaison or case manager between the practice and the patient. 

• Review treatment plan with patients answer questions and concerns discuss financial options and make financial agreements regarding treatment cost and method of payment 

• Collect payments and copays. 

• Monitor schedule and call patients to fill any Doctor or Hygiene openings. 

• Ensure that patients with outstanding balances are informed of the practices financial policy. 

• Schedule new patients within two to four days of their initial call. 

• Ensure that all patient records are current and accurate. 

Qualifications: 

• Customer service/sales experience 

• Dental office experienced (preferred) 

Additional Information: 

We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. 

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. 

Remote Work :

No

Employment Type :

Full-time