Field Service Advisor
Job Description
Job Description
This individual will effectively manage and direct all aspects of the field service technicians service business, as well as coordinate activities and ensure cooperation with all other departments to serve the needs of the customers and employees best.
Perks of the Job:- First shift
- No weekends
- Benefits including health, dental, and retirement
Required:
- High School Diploma
- Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions.
- Strong organizational skills and the ability multi-task
- Excellent customer service skills
- Excellent computer skills and a strong understanding of the Microsoft tools
Daily Tasks:
- Provide excellent customer service and follow-up.
- Managing the customer experience with strong communication throughout the entire life of the work order(s) and our customers are apprised of any potential problems, delays, and or increases in quoted amounts.
- Schedule and coordinate all service work for your team while managing technicians workload.
- Assures that all field service technicians are scheduled to obtain the most efficient use of time.
- Approve work orders and give to service billing coordinator for processing.
- Understand service KPI’s and use them to manage your team's performance.
- Quoting service repair jobs sent in by your technicians through Salesforce (CRM), check on quotes, and make sure quoted jobs are done within the quoted amount and finished by the promised time.
- Perform all other duties as assigned by management professionally and efficiently.
Powered by JazzHR
nwEk4YnPPr
Recommended Jobs
Full Time Neurology Job Midland, MI
Central Michigan Neurologist Job 30 Minutes from Saginaw Clinical Role: ~ Seeking a board certified or board eligible neurologist ~ Permanent job opportunity ~ Location: Midland, Michigan…
CMM Technician
Job Description Job Description Description: Summary The CMM Technician is responsible for ensuring quality requirements are met throughout the shift using CMM and assorted gauges, and specia…
Physician - Non invasive Cardiologist - Grosse Pointe
Job Summary The Cardiologist is accountable for carrying out clinical and administrative duties, as applicable, in a manner to promote high-quality clinical services and excellence in education and …
Seasonal Beauty Advisor
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthus…
Electrical Purchasing Manager
Electrical Purchasing Manager Location: Romeo, MI Are you looking for fantastic income growth? A job with a team that truly values you and your skill? Great job stability? If so, look no fur…
Veterinarian
Join Our Caring Team at Warren Woods Veterinary Hospital! Are you ready to take your career to the next level in a dynamic and progressive environment? Warren Woods Veterinary Hospital, an AAHA-…
Physician for a Federally Funded Youth Center located in Grand Rapids, MI.
OPPORTUNITY PsyPhyCare, a division of Business Staffing of America, Inc., is seeking to fill a position and contract part-time with a Primary Care Physician for a Federally supported client in Gra…
Research Analyst I - Bioanalytical Chemistry
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant im…
Production Admin. Associate - ESS Assembly Prod.
Job Description Job Description Title: Production Admin. Associate Reports to: Production Manager Location : Holland, MI LG Energy Solution Michigan Inc. (LGESMI) develops and manuf…
Help Desk Technician
Job Summary: We are seeking a skilled and customer-focused Enterprise Help Desk Technician to provide technical support across a large-scale enterprise environment. The ideal candidate will have 2…