EXECUTIVE OFFICE SPECIALIST

: This position is responsible for administering the Facilities Management student employment program, including working with the department supervisor to define student employment needs. This position administers various support programs to include contractual requirements such as the uniform and safety shoe program, medical examinations, and functional testing and certifications. This position also oversees the Facilities Management Service Center which includes operating the computerized facilities and infrastructure maintenance management system and maintains the department website. Required Qualifications High school diploma or GED. Four years of qualifying experience or a combination of education and experience that equates to four years. Experience with Microsoft Word. Spreadsheet and/or database experience. Customer service experience. Organizational skills with strong attention to detail. Demonstrated positive interpersonal skills. Effective verbal and written communication skills. Ability to project a positive attitude. Ability to manage multiple projects and meet deadlines with accurate results. Ability to compose, proofread and edit correspondence. Ability to perform the essential functions of the position. Preferred Qualifications Knowledge of specific software programs to include mainframe/systems skills, Excel, Access, SAP, and TimeClock Plus. Duties & Responsibilities Oversees the Facilities Management Student Employment Program in coordination with the Student Employment Office which includes working with department supervisors and directors to define student employment requirements, completing required forms and transactions, developing and implementing departmental procedures and protocols, and maintaining awareness of current and future student staffing requirements. Coordinates Facilities Management employee support programs including but not limited to, maintaining bargaining unit contract requirements for employee uniform and safety shoe programs, medical examinations, and functional testing/certifications. Provides administrative support for the Facilities Management departmental web pages. Oversees the daily functions of the Facilities Management Service Center including but not limited to:

• Provides customer service and communicates with customers at all levels.
• Operates the computerized facilities and infrastructure maintenance management system.
• Conducts daily work order processing, typing, classifying, and distributing costs and closing out work orders.
• Handles Service Center complaints, customer relation issues, and follows up on work requests and complaints as needed.
• Files and records work orders, corrects errors, and runs reports.
• Performs special projects as assigned including researching, collecting, and compiling data.
• Troubleshoots issues with the work order system including daily maintenance and monitoring recurring work orders.
• Assists with data entry and ensures adherence to protocols and procedures as they relate to the Facilities Management Service Center.
• Communicates with directors, supervisors, skilled trades personnel, contractors, and staff via face-to-face, telephone, two-way radio, and email on a regular basis.
• Communicates with the campus community for scheduled work, building hours, and events.

Completes cross-training with other Facilities Management department Office Professionals as needed. Orders office supplies for multiple areas within Facilities Management as needed. Performs other duties as assigned. Essential Functions: This position is critical to dispatching employees and recording work in the Facilities Management maintenance system. This position is classified as an essential employee. Essential employees are required to attend work during weather events such as snowstorms, rainstorms, extreme cold, floods, and any other weather event that may cause a work stoppage or delay to the university. Other events such as economic, political unrest, local, state, or federal emergency will be treated the same as a weather event and the employee must report to work. Reporting times may be outside regularly posted hours. Check with your supervisor if there are questions on how to handle specific situations. Supervision Exercised None. Message to Applicants Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community. You must submit an online application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee. If there is another document you wish to include that is not required, please utilize Other Document (1). Employee Group Office Professional Staff Pay Level 6 Pay Range $16.00-$23.87 per hour (estimated starting wage: $16.00-$19.00 per hour) Division Finance and Administrative Services Department Facilities Management Position Status Regular Position End Date Employment Status Full-Time FTE 1.0 Position Type 12 month Weekly Work Schedule Mon - Fri, 7:00 a.m. to 4:00 p.m. / some nights and weekends as needed Location Mount Pleasant, MI About the Department About CMU Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. CMU Leadership Standards Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position.