Financial Analyst (Payments)
- Own and manage the full payments lifecycle at Ludus, from customer checkout to settlement
- Optimize our use of Stripe to drive down costs and improve reliability
- Solving payment / finance escalations from customer support by being a super user of Ludus
- Monitor transaction trends and fees, explore pricing levers (e.g., MCCs, card mix), and work with Stripe to renegotiate terms as needed
- Manage dispute and Ludus Protect workflows
- Collaborate with Product to scope new payment features and ensure alignment with business goals
- Be a key stakeholder in evaluating and implementing new payment tools and revenue streams (e.g., alternative processors, embedded finance)
- Support financial planning and reconciliation by working closely with finance on payouts, reserves, and fee tracking
- Experience in payments or fintech: 3+ years working with payment processors (ideally Stripe), marketplaces, or financial operations
- Technical familiarity: Experience working cross-functionally with engineering and product teams on API-driven systems and payment architecture
- Detail-oriented operator: Builds scalable processes, catches discrepancies, and ensures high accuracy across all payment activity
- Strategic thinker: Can evaluate tradeoffs across cost, complexity, user experience, and recommend the best path forward
- Analytical mindset: Comfortable analyzing transaction data, understanding fee structures, and reporting on key performance trends
- Background in SaaS or marketplace companies with high growth
- Hands-on experience with Stripe Connect, Treasury, or similar embedded payments platforms
- Exposure to interchange fee structures, merchant category codes (MCCs), and card network rules
- Builder’s mindset: You don’t just want to run a process, you want to improve and expand it! You’ll take full ownership of the payments function and evolve it over time based on your experience, insights, and industry best practices
- Comfort with ambiguity: You’re excited to own a new function and shape it from scratch
- Highly collaborative: You enjoy working across departments and translating between technical and business needs
- Long-term thinker: You’re always considering how today’s systems can scale with the next 10x in volume
401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%). Profit Sharing and Stock Options — We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success. Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related. Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences. Flexible PTO — Take the time you need for vacation or personal days - simply work with your team to ensure everything runs smooth while you are away. Sick Days — If you're under the weather, we expect you to take the time needed to recover within reason. Role Details
- Salary Range: $75k - $90k
- Location: Grand Rapids, MI (Hybrid)
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