Commercial Lines Account Manager

Job Description

Job Description

Description:

About CG Insurance:

CG Insurance, a division of CG Financial Services, provides client-centered, relationship-driven insurance solutions to protect what matters most to our commercial clients. We take pride in our responsiveness, clarity, and ability to deliver risk management guidance tailored to each client’s unique business needs. Our team thrives on collaboration, professional excellence, and a service-first mindset.

Position Overview:

The Commercial Lines Account Manager is a key member of our insurance team, responsible for managing a portfolio of commercial clients and ensuring their coverage needs are met with precision and care. This role involves hands-on policy servicing, renewal planning, and proactive client communication, all while maintaining strong carrier and internal team relationships. Success in this role requires strong organizational skills, the ability to manage multiple priorities, and a collaborative, solutions-focused approach

Key Responsibilities:

• Collaborate with producers to design, implement, and maintain commercial insurance programs tailored to each client
• Serve as the main point of contact for clients, addressing policy questions, service requests, and coverage guidance
• Stay current on carrier appetite, industry changes, and regulations that may impact client programs
• Prepare and submit insurance applications, proposals, and policy documents accurately and on schedule
• Coordinate marketing efforts and negotiate terms with carriers to secure the best options for clients
• Manage the full renewal process: gather information, analyze coverage needs, remarket policies, and communicate changes
• Educate clients on audits, endorsements, and other policy procedures; provide premium allocation reports using Excel
• Handle certificates of insurance, endorsements, cancellations, reinstatements, and policy changes
• Maintain thorough, accurate documentation in the agency management system (e.g., Applied Epic)
• Balance multiple client priorities, internal deadlines, and carrier requirements efficiently
• Contribute to a positive, high-performing team culture by supporting teammates, sharing knowledge, and embracing continuous improvement

Our Core Values:

We are not just looking for a specific skillset. We are looking for someone who lives our values and contributes to our team’s positive momentum and shared success.

• Thirst for Knowledge: You have a curious and creative mindset, always seeking to learn and grow.
• Innovative Problem Solver: You lead with solutions, set the tone for collaboration, and deliver with accountability.
• Self-Motivated: You are driven, proactive, and unafraid to take initiative or tackle challenges.
• Authentic: You operate with honesty, integrity, and a no drama, no politics approach.
• Positively Impact People: You care about helping others grow, your team, clients, and community, and believe in collective success.

Why Join CG Insurance:

• Paid time off and holidays to support work-life balance
• Regular company team-building events and seasonal celebrations
• Opportunities to participate in community volunteering and outreach initiatives
• Support for professional development, continuing education, and industry certifications
• A collaborative culture where every team member is valued and encouraged to contribute

Required Qualifications:

• Active Property & Casualty insurance license
• Minimum 3 years of commercial lines insurance experience (account management or underwriting preferred)
• Strong understanding of key commercial coverages including GL, WC, Property, Auto, Cyber, and Professional Liability
• Proficiency with Microsoft Excel; comfortable generating premium breakdowns and working with client data
• Excellent organizational and time management skills; able to prioritize and follow through in a fast-paced environment
• Strong verbal and written communication skills with a professional and proactive approach
• Collaborative team player with a client-first attitude and a drive for accuracy and results

Preferred Qualifications:

• Experience in a boutique or independent agency setting
• Familiarity with Applied Epic or other modern AMS platforms
• Comfort working with mid-market and small business clients across a range of industries