IT Support Specialist

Job Title: IT Support Specialist Location: Grand Blanc, MI Job Type: Full-Time Company: Al Serra Auto Plaza About Us: Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group, a national leader in automotive retail. With 62 dealerships and 87 automotive franchises representing 27 automotive brands across 8 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, Tennessee, and Wisconsin), we are committed to excellence and innovation. This IT Support Specialist role is based in Michigan and will primarily support multiple Michigan dealership locations, contributing to our continued success. We offer a competitive compensation package, excellent benefits, and opportunities for professional development in a dynamic environment. If you are a collaborative and driven individual with a passion for technology, we invite you to apply and grow with us. Position Overview: We are seeking an experienced and highly motivated IT Support Specialist to join our team. In this critical role, you will be responsible for the comprehensive support and maintenance of our computer systems, desktops, and peripherals. This includes the installation, diagnosis, repair, maintenance, and upgrading of hardware and software to ensure optimal workstation performance and user productivity. You will proactively troubleshoot technical issues and provide timely, effective support and training to end users, fostering a seamless technological experience across our Michigan operations. Key Responsibilities:

• Provide prompt and effective technical support to end-users via in-person interactions, phone, and remote assistance tools.
• Execute the installation, configuration, and ongoing maintenance of diverse hardware (desktops, laptops, printers, mobile devices) and software applications.
• Diagnose and adeptly resolve complex technical issues, encompassing hardware, software, network connectivity, and system performance problems.
• Efficiently manage user accounts, group policies, and access permissions within Active Directory and other relevant systems.
• Maintain meticulous IT documentation, support logs, and an accurate inventory of IT assets for streamlined operations and auditing.
• Provide robust support for critical cloud platforms, including Microsoft 365 and Google Workspace, ensuring seamless user experience and data integrity.
• Actively assist with the implementation, monitoring, and updating of IT security measures to safeguard company data and systems.
• Coordinate effectively with external vendors for the procurement of hardware and software, as well as for specialized support services.
• Travel to various local dealership locations as required to provide on-site technical support and resolve escalated issues.

Qualifications:

• An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a closely related field is highly preferred.
• Minimum of 2+ years of demonstrable hands-on experience in IT support, helpdesk operations, or a similar technical role.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred.
• Proven experience with LAN/WAN networking concepts (specifically Layer 3), TCP/IP, and practical experience in Windows Server environments (2016/2019/2022).
• Proficiency and practical experience with Google Workspace and Microsoft 365 administration and support.
• Strong proficiency in Microsoft Office applications, including advanced use of Excel, Word, PowerPoint, and Outlook.
• Solid understanding of VoIP phone systems and their configuration/troubleshooting.
• Exceptional analytical and problem-solving skills, coupled with excellent verbal and written communication and interpersonal customer service abilities.
• Ability to work independently with minimal supervision, manage multiple priorities efficiently, and adapt to evolving technological landscapes.
• Valid driver's license and reliable transportation for travel to various dealership locations.

Benefits We Offer:

• Comprehensive health, dental, and vision insurance plans.
• Robust 401(k) retirement plan with company matching contributions.
• Generous paid time off (PTO) policy, including holidays and sick leave.
• Participation in the prestigious Albert M. Serra Scholarship Program for educational advancement.
• Abundant opportunities for continuous learning, professional development, and career advancement within a growing organization.

How to Apply: To apply for this exciting opportunity, please submit your resume and a concise cover letter outlining your qualifications and interest in the role to [email protected]. Ensure the subject line reads: "IT Support Specialist Application – \[Your Full Name\]" We look forward to reviewing your application!