Technical Support Representative (Auburn Hills)
This position will be a long-term contract (likely multiple years). The compensation range is $22 - $26 per hour. Exact compensation may vary based on factors such as skills, education, and experience.
Must Haves
- High School Diploma or GED
- Hands‑on experience with Pneumatics, Hydraulics, and Electrical systems
- Customer service experience (phone-based preferred)
- CRM experience
- Strong soft skills and communication ability
Plusses
- Associate’s or Bachelor’s Degree (Automotive Technology, Engineering, or related field)
- Experience working at a dealership or automotive support store (AutoZone, O’Reilly’s, NAPA, Advanced Auto Parts)
- Warranty knowledge
- Heavy or Medium‑duty truck experience
- Experience or knowledge of air disc brakes
- Hands‑on vehicle repair experience
Day to Day
Insight Global is looking for a Technical Support Representative to support a global commercial vehicle supplier in the Auburn Hills, Michigan area. This individual will take inbound phone calls from truck drivers, shop foremen, dealership technicians, and warranty analysts.
They will assist with troubleshooting and diagnosing technical issues related to product support, warranty claims, and maintenance systems for medium and heavy‑duty truck and trailer components.
This role operates in an open, collaborative call center environment and requires the ability to work on a computer and keyboard while speaking with customers on the phone. The team consists of approximately 15 Technical Support Representatives and encourages teamwork and shared problem‑solving.
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