10481 - Sr. Desktop Systems Specialist

10481 – Sr. Desktop Systems Specialist
Location: Ann Arbor, MI – 5-days Onsite

Company Overview
Hyundai AutoEver is pioneering the future of mobility by integrating cloud-based service infrastructure with advanced core vehicle software technologies. In a rapidly evolving automotive OS landscape, we are setting global standards and driving innovation across the mobility ecosystem.
As a global leader in next-generation automotive software, Hyundai AutoEver enhances development efficiency and expands data services through Mobilgene—a comprehensive platform that integrates Hyundai Motor Group’s software capabilities. This enables flexible connectivity between hardware and software, empowering a smarter, more agile mobility experience.
We are at the forefront of the infotainment industry, a cornerstone of future vehicle growth. Our expertise spans digital maps, navigation software, and autonomous driving HD maps, built on decades of experience in GIS technology. Through global location-based content and integrated OTA (Over-the-Air) services, we deliver transformative mobility experiences and redefine the way users interact with their vehicles.
As the convergence of industry and ICT accelerates, Hyundai AutoEver is reshaping the mobility paradigm. We are evolving into a hyper-connected ICT company, bridging industry and everyday life through:

• Smart Mobility powered by our Mobility-as-a-Service (MaaS) platform,
• Smart Factory solutions that intelligently optimize vehicle production lines,
• And Smart City platforms that integrate ICT across homes, buildings, safety systems, and energy networks.

Together, these innovations position Hyundai AutoEver as a catalyst for a connected, intelligent, and sustainable mobility future.

What You Will Be Doing
As a Sr. Desktop Systems Specialist, you will Support HAEA’s customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its
technological resources. You will develop and lead in Image creation, deployment, and scripting, good knowledge in GPO, develop, recommend, and implement system upgrades and improvements for use by operations teams. The incumbent will also work with other team members to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.

• Technology Planning & Engineering : Develop technical roadmaps, manage SCCM for deployments and patching, engineer GPOs for device control, maintain VDI environments, and lead OS image creation and compatibility testing.
• OS & Application Strategy : Research and align OS/browser roadmaps with application dependencies, ensure hardware compatibility, and participate in standard device selection processes.
• Service Coordination : Collaborate with business units to deliver solutions, improve desktop support operations, implement ITIL-based service models, monitor SLA compliance, and manage hardware/software inventory.
• Vendor Management : Provide technical oversight, enforce standards and best practices, maintain procedural documentation, and resolve escalated technical issues with vendors.
• Continuous Improvement & Reporting : Analyze ITSM ticket trends, generate device reports for research, and drive ongoing service enhancements through regular communication and data analysis.

Basic Qualifications

• Education & Experience : Bachelor’s degree in an IT-related field or equivalent experience, with over 7 years supporting enterprise environments of 1,000+ users.
• Technical Expertise : Proficient in end-user device management using Microsoft SCCM and Group Policy Objects (GPO), including patch deployment and report generation.
• Communication & Service Skills : Strong customer service orientation with excellent communication skills, ensuring effective support and collaboration across teams.

Certifications

• CompTIA A+ required
• Microsoft Certified Professional required
• ITIL Foundation Certification preferred

Base Salary Range - $83,940 - $120,032
In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment

Team Culture:  
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
• Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.