Store Manager

Our client in Cadillac, MI is seeking a Store Manager to join their growing team. In this leadership role, the Store Manager is responsible for overseeing daily store operations, ensuring exceptional customer service, and driving overall sales performance. They lead by example as brand ambassadors and product experts, guiding their team to deliver a positive and engaging shopping experience while helping customers find the best solutions to meet their needs.

Key Responsibilities:

o Lead, coach, and develop a high-performing sales team to achieve store goals.

o Ensure an exceptional customer experience by maintaining high service standards.

o Monitor and drive sales performance, KPIs, and profitability.

o Manage daily store operations, including opening/closing procedures, cash handling, and scheduling.

o Oversee inventory control, stock replenishment, and visual merchandising.

o Recruit, train, and onboard new team members.

o Handle customer inquiries, feedback, and conflict resolution professionally.

o Maintain compliance with company policies, procedures, and safety standards. o Analyze sales reports and implement strategies to improve performance.

o Collaborate with corporate or regional teams on promotions, marketing, and events. o Other duties may be assigned.

Key Qualifications and Characteristics:

o High school diploma or equivalent; associate or bachelor's degree preferred.

o 2+ years of retail management experience, preferably in home furnishings or furniture. o Proven leadership, team-building skills and meeting established performance targets. o Maintain up to date industry knowledge and trends.

o Strong communication, problem-solving, and organizational abilities.

o Proficiency with POS systems and basic computer applications.

o Ability to work in a fast-paced environment with flexible hours including evenings; weekends and holidays are required.

o Positive attitude and a passion for coaching and mentoring teams.