Customer Service Representative

Job Description

Job Description

Join Dennis Jones State Farm in Holland, Michigan, as a dedicated Customer Service Representative and be the friendly voice our community trusts. With a positive and inviting work environment, we are committed to providing exceptional service to our customers while cultivating strong relationships. As an integral part of our team, you will have the opportunity to engage directly with clients, ensuring they receive the support and expertise they deserve. We value enthusiasm and a customer-first mindset, and aim to create a workplace where your contributions are recognized and celebrated. Be part of a community-focused team that makes a difference and prides itself on delivering personalized services that meet the needs of our clients. If you are passionate about helping others and enjoy being part of a collaborative team, Dennis Jones State Farm awaits your expertise.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Disability Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Birthdays Off

Recognition

Client Interaction: Answer customer inquiries in-person or over the phone with warmth and competence.

Problem Resolution: Efficiently resolve customer issues and concerns, ensuring a positive experience with State Farm.

Product Knowledge: Provide comprehensive information about insurance products and services tailored to customer needs.

Accurate Documentation: Maintain detailed records of customer interactions and transactions.

Team Collaboration: Work with team members to meet company and customer service goals.

Customer Relationship Management: Build and maintain positive relationships with customers to encourage loyalty.

Education: A high school diploma or equivalent is required.

Experience: Prior experience in customer service roles is highly desirable.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-Solving: Demonstrated ability to resolve customer concerns efficiently and effectively.

Teamwork: Ability to work collaboratively within a team environment to achieve common goals.

Organizational Skills: Strong ability to manage time and handle multiple tasks simultaneously.

Tech-Savvy: Proficiency with computer systems and customer management software.

Customer-Focused: A genuine desire to provide superior customer experiences and exceed customer expectations.