Customer Account Coordinator

Job Title: Customer Account Specialist

• Serve as the primary contact for customers requesting new utility installations, guiding them from initial inquiry through service activation. Ensure a seamless, customer-focused experience by coordinating internally and proactively managing each order.

Responsibilities

• Act as the single point of contact for customers, providing updates, addressing inquiries, and ensuring clear communication throughout the new install process.

• Collaborate with internal departments (distribution, billing, construction) to schedule and complete installations, maintaining accurate records in CRM and proprietary systems.

• Educate customers on utility services, energy efficiency, and future needs (e.g., EV chargers, expansions), aiming to anticipate and resolve issues before they arise.

• Track and manage multiple orders daily (average 5 new orders per day), following up on active projects and ensuring deadlines are met.

• Contribute to process improvements, with a long-term vision for a transparent, trackable customer experience (e.g., order status tracker).

• Build strong working relationships with internal teams, influencing and collaborating to resolve challenges and deliver results.

• Mentor and guide new team members, share best practices, and foster a cooperative, problem-solving environment.

• Adjust work activities based on customer needs and time constraints, occasionally flexing hours to accommodate customer schedules.

• Assist in scheduling jobs, planning project activities, and ensuring safe, effective communication of project details.

• Be flexible to support the customer support team during times of high call volume during power outages.

Essential Skills

• 2+ years of utility industry experience with a Bachelor's Degree, 4+ years related experience with an Associate degree, or 6+ years related experience with a high school diploma/GED.

• Experience in a role that interacts with customers.

• Relevant industry experience in Construction, ACE, Telecommunications, Utilities, Manufacturing, etc.

• Proficiency in any CRM software and MS Office applications.

Additional Skills & Qualifications

• A degree would be advantageous.

Job Type & Location

This is a Permanent position based out of Buchanan, MI.

Pay and Benefits

The pay range for this position is $28.66 - $28.66/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Buchanan,MI.

Application Deadline

This position is anticipated to close on Jan 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.