Employment Services Specialist

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Under general supervision provides customer service to individuals seeking employment and training assistance ensuring their eligibility qualifications and service needs are accurately identified. Supports employers by developing and meeting workforce needs filling open positions and delivering information about Department of Workforce Services (DWS) programs and coordinated agency services.

In addition to compensation employment at the Department of Workforce Services provides the following:

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health Dental and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation sick leave and holidays
• For additional information regarding the benefits package please visit Resource Contact:
  ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
  • Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines policies and regulations.
  • Develops manages and monitors a caseload of participants enrolled in state and federal programs.
  • Confers with employers to develop and fill employment and vocational training openings.
  • Refers applicants to employment or other community resources.
  • Assesses and evaluates client skills education and training.
  • Assists directs and counsels claimants and job applicants.
  • Interviews assesses and evaluates customers to meet employment training and vocational needs.
  • Enters and monitors data in electronic systems for job postings candidate file searches and program reporting.
  • Assists directs and counsels business customers on the multitude of DWS coordinated business services training grants and resources.
  • Provides on-site visits to businesses to understand employer needs operations and job openings.
  • Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
  • Works with Program Staff to ensure compliance with Department of Labor case management standards.
  • Refers applicants to employers and follows up on the hiring process.
  • Provides excellent customer service to internal and external customers.
  • Provides employment services to people who may have significant barriers to employment.

Qualifications

PREFERENCES/**AGENCY REQUIREMENTS:

Preference may be given to those with case management experience.
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with experience building and maintaining relationships with community partners.

**Must have a valid drivers license.

KNOWLEDGE:

• Knowledge of state and federal statutes relative to employment and training
• Knowledge of departmental policies and procedures.
• Knowledge of labor market information in the local area as well as statewide.
• Knowledge of area partners and service providers and how to coordinate with them to provide quality services and referrals.
• Knowledge of administering and interpreting various intelligence interest skills and proficiency tests.
• Knowledge of public speaking and record keeping.
• Knowledge of how to establish appropriate rapport with other agencies case workers businesses applicants and government agencies.
• Knowledge and use of tests and other assessment tools to assist customers in determining occupational and career choices.
• Ability to work with community members and leaders to promote economic development in the area.

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree (typically in Business or Human Services)

Experience:

0-1 year of progressive work experience (typically in Business or Human Services)

OR

Education & ExperienceSubstitution:

3-4 years of progressive work experience (typically in Business or Human Services)

Certificates Licenses Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Some travel may be required

NOTES:

• FLSA: Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Former State of Wyoming employees who are rehired within 31 days from their previous employment will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
• Offers of employment will be contingent upon the successful completion of a background check.

Supplemental Information

053-Department of Workforce Services - LWC - South Central Region - Laramie Office

Click here to view the State of Wyoming Classification and Pay Structure.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

IC