Senior client service consultant

Job Description:

The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.

Functional Responsibilities:?

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

• Respond to customer needs proactively

• Leads and participates in both customer- and internal-facing presentations and meetings.

• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

• Participates in client account audits and strategic planning process.

• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• High School diploma or equivalent

• 5+ yrs. related experience in client relationship management

?Preferred:

• Bachelor's degree

• Work in a multi-market environment (GroupFacts, Regional Market, MIB)

• Prior experience in the PEO industry.

• Extensive oral/written communication skills.

• Advanced problem solving and analysis.

• Expert knowledge of group products, services, and systems.?

• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

• Ability to consistently meet tight deadlines and work under pressure

• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

Travel

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.