Service Admin
- $17 per hour
- Weekly pay via direct deposit
- Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
- Eligible for 401k w/company match at 90 days of employment
- Paid Time Off (with rollover of unused hours yearly)
- Hybrid Schedule (2 days from home and 3 in-office)
- Additional 2 work from home days per quarter and 2 floating work from home days per year
- Advancement opportunities
- Referral bonuses
- Employee as well as Friends & Family Discounts
- Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
- Constantly checking service tickets to make sure the customer is being taken care of immediately
- Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
- Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily
- Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
- Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities
- High School diploma or GED
- Minimum of one (1) years of professional work experience
- Customer service or call center experience
- Basic computer skills, including familiarity with MS Office
- Problem solving
- Excellent communication skills as well as great organizational skills
- Able to multi-task
- Must be able to work independently as well as part of a team
- Experience in a service related role, providing follow up service to customers with previous product installations
- Experience in the home improvement industry
- Must be able to remain sitting in a stationary position for prolonged periods
- Requires the ability to move about inside the office
- Must be able to move items weighing up to 25 pounds
- Must be able to communicate effectively with staff, customers, vendors, and the public
- Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
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