Application support engineer

Job Description

As an Application Software Engineer specializing in COTS support, you will play a critical role in ensuring the stability, performance, and integration of our essential Commercial Off-The-Shelf applications. You will leverage your strong technical and problem-solving skills to diagnose complex issues, perform deep dives into application code and databases, and collaborate with vendors and internal teams to implement effective solutions. A key expectation for this role is to become a subject matter expert (SME), developing a deep understanding of the application's functionality and underlying architecture.

$45/hr - $60/hr

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 1+ year of professional experience in software development, system integration, or supporting enterprise-level Commercial Off-The-Shelf (COTS) applications by investigating existing codebases and database structures

o Proficiency in programming languages such as Java, C#, Python, or JavaScript

o Experience or familiarity with web technologies like HTML, CSS, and frameworks like Angular, React, or Vue.js

o Must have ability to code/script & debug/troubleshoot

o Ability to analyze and interpret existing application codebases, logs, and database schemas for diagnostic purposes

o Familiarity with API integration (e.g., REST, SOAP) for connecting COTS applications

• Must have SQL server experience and experience developing and running queries

• Experience with Windows Server based operating systems

• Experience collaborating with cross-functional teams including designers, product managers, vendors, and other engineers

• Knowledge of software development methodologies such as Agile - Understanding and experience with MQTT protocol.

• Proficiency in working with JSON for data interchange