Customer Support Specialist - Call Center

Job Description

Job Description

Company Description

We’re not just in the business of pizza—we’re in the business of possibility. At Domino’s, we move fast, think big, and get things done together. From tech and data to marketing, HR, and beyond, our corporate teams power a global brand by solving real problems, trying new ideas, and having fun along the way. If you’re looking for a place where your work matters, your voice is heard, and growth is always on the menu—you’re in the right place.

MAKE GREAT PIZZA — AND MORE — POSSIBLE 

Be a part of the world's #1 Pizza company and watch your career grow!

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105
• Pay: Up to $24/hr , based on qualifications and experience, plus bonus
• Schedule: Monday- Friday 12:00 pm - 8:00 pm

The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center. Customer Support responsibilities include processing orders, managing credits, and communicating with stores to ensure smooth daily operations.

Main responsibilities

Customer Service & Credit Management

• Support inbound phone calls
• Prepare orders in warehouse management system and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests
• Coordinate and share corporate, marketing, and other company information to the stores
• Maintain filing system for invoices, reports, and other customer-related information
• Support school lunch orders
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Manage stock out, stock out communication and redelivery

• High School diploma/GED
• Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
• Ability to work independently and as a team
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift/schedule

Benefits:

• Paid Holidays and Vacation  
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions  
• 15% off the purchase price of stock  
• Company bonus  

This is an onsite position in our World Resource Center located in Ann Arbor, MI.

All your information will be kept confidential according to EEO guidelines