Agent
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and/or events.
- Deescalate tense situations or individuals that may arise.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
- Transport the client to and from company location and/or events.
- Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies/failures.
- All other duties, as assigned.
- Concierge-level customer service knowledge.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Effective verbal and written communication skills.
- Computer knowledge; Microsoft Office.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- Travel, as required.
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