Wellness Specialist

Job Description

Job Description

Position Summary:

Wellness Specialists are responsible for providing patients a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transcend. The Wellness Specialist role shares qualities between that of; a Consultative Sales Rep/Account Manager, and Strategic Health Advisor. The role of Wellness Specialist is a performance-based opportunity responsible for building and managing their own book of business, converting leads into sales through consultations and committing to on-going customer service. The position’s success relies upon repeated execution of consultative sales and customer satisfaction.

The Wellness Specialist is responsible for providing patients with a dedicated point of contact to receive high quality and personalized service regarding the healthcare products provided through Transcend.

Duties and Responsibilities:

• Works directly with prescribing physicians to identify treatment plan for patients.
• Oversees and counsels’ patients on the execution of their treatment plan.
• Possesses detailed knowledge of Bio-identical Hormones, Peptides, SARMS, overall Health & Wellness.
• Remains updated of any new product and regulatory changes in the industry.
• Demonstrates superior customer service and maintains relationships with assigned patient accounts.
• Updates each CRM profile with detailed and accurate information.
• Expected to maintain a high standard of professionalism in their verbal and written communications.
• Follows established sales operating procedures and best practices.
• Meets all performance expectations and regulatory requirements.
• Remains HIPPA compliant and represents the company in a unified fashion.

Knowledge, Skills and Abilities:

• Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries)
• High adaptability to an everchanging & challenging environment
• Ability to interact effectively with diverse customer base via phone, email and via Zoom.
• Excellent verbal and written communication skills
• Must be detail oriented and possess a high level of accuracy.
• Willingness to work collaboratively and ability to demonstrate effective teamwork.
• Ability to prioritize work and meet deadlines.
• Must be self-starter and results driven.
• Sensitivity to confidential documents and information

• Demonstrate the ability to build and sustain a strong network for their book of business.

Experience and Education:

• Previous experience in customer service, clinical administration, or related sales experience preferred.
• Bachelor’s Degree in business and/or health sciences preferred.
• Proven track record of organically converting prospects into sales.
• Experience with CRM software, social medial applications & Microsoft Office
• Genuine interest in pharmaceutical products related to wellness, quality of life, hormones, and other therapies.