Call Center Customer Service Agent

Love working in a high-energy environment alongside great people? We are looking for a motivated Call Center Customer Service Agent to join our local team. If you thrive on face-to-face collaboration, love helping people, and have a knack for subtle sales, you’ll fit right in.

Please note: This is a 100% on-site, in-center position—perfect for those who prefer a dedicated, social workplace over working from home!

What Your Day Looks Like:

• Connect: Answer inbound calls and provide world-class support to customers in a high-volume setting.

• Solve: Actively listen to customer needs, troubleshoot appliance issues, and deliver confident solutions.

• Grow: Turn standard support calls into value-driven opportunities by introducing and selling extended product protection plans.

• Multitask: Smoothly navigate multiple computer systems to keep your workflow efficient.

What You Bring to the Table:

• A friendly, professional phone presence and a true customer-first mindset.

• Comfort blending helpful customer service with basic sales negotiation.

• Solid computer skills and the ability to multitask across different software programs.

• The desire to work daily, side-by-side with your team in our local center.

Pay & Perks:

• Starting Pay: $16.50 per hour.

• Culture: A lively, collaborative, and supportive in-office environment.

• Growth: Full, comprehensive training provided to set you up for success from day one!

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

What you’ll do:

• Answer inbound calls from curious folks who want to make sure they’re covered for the long haul or are looking to resolve an appliance-related issue
• Offer troubleshooting assistance to customers experiencing appliance difficulties
• Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have

Minimum requirements

• Must be available to work a 40-hour schedule
• High School Diploma/GED
• Intermediate computer skills
• At least 1 year of customer service experience
• Functioning smartphone for multi-factor authentication

Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email.

Skills

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.