Systems Integration Analyst

Job Description

Job Description

The Rapid is looking for a Systems Integration Analyst to join our team!
Where public transportation goes, community grows.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid!

The Systems Integration Analyst will support the successful integration and daily operations of systems, data, and applications across the organization's various systems. This role is responsible for identifying business needs and requirements, developing functional specifications, documenting data flows and processes, and implementing changes along with third-party vendors to ensure smooth connectivity across enterprise systems and applications.

This position will utilize scripting, code, and other development tools to manage APIs, database connections, and develop reports for various departments as needed from related data sources or applications. Additionally, this role with be responsible for troubleshooting and resolving application and data issues, assisting in the back up of application information and data, performing scheduled system upgrades, supporting program/application -based IT help desk tickets, and collaborating with IT staff on systems, procedures, and processes for support and redundancy ensuring business continuity.

The Rapid is a transportation organization headquartered in Grand Rapids, MI. We serve the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming.

Here's what you can look forward to as a valued member of our team:

• Salary starting at $60,854/year; commensurate with experience and qualifications
• Work Schedule: Monday - Friday, 40 Hours - in office.
• Health Insurance - We offer three medical plan options through Priority Health for you and your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan!
• Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance - Is offered utilizing the VSP network.
• Retirement Contribution - We understand the importance of secure financial planning. You are eligible to participate in a 457 Retirement Saving plan on your first day. We offer an employer matching program!
• Life Insurance and Short-Term Disability -Benefit from basic life and AD&D Insurance and short-term disability provided by The Rapid.
• Wellbeing and Fitness - We care about your overall wellbeing. We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
• Vacation - Your vacation time accrues at 8 hours per month and Sick time accrues at 6 hours per month.

What will you be doing in this role:

• Install, configure, maintain and upgrade enterprise level applications.
• Plan, analyze, develop, and implement interfaces for enterprise applications to other internal or external systems.
• Gather and translate business and technical requirements into integration specifications.
• Coordinate with internal stakeholders and third-party vendors to support integration efforts.
• Develop and maintain complex SQL queries, stored procedures, functions, and triggers.
• Support the development of APIs, data mapping, and data synchronization scripts.
• Conduct integration testing and assist in troubleshooting system interoperability issues.
• Develop reports and dashboards to communicate performance and deliver insight to leadership while monitoring data quality issues
• Build custom reports and perform ad-hoc analysis using various BI tools.
• Create and maintain detailed documentation for integration processes, API specifications, service configurations and support procedures.
• Support helpdesk tickets related to system access or software functionality issues.
• Assist in business continuance / disaster recovery.

To be successful in this role you will need:

Education: Bachelor's degree in Computer Science, Information Technology, or other closely related field from a four-year accredited college or university. PLUS,

Experience: Two years of experience working with corporate applications and systems, including integration support between multiple systems. Basic SQL programming, scripting, and database experience required.

• Accountability - Takes personal responsibility for the quality and timeliness of the work performed. Achieves results with little oversight.
• Communications - Ability to communicate effectively with others both orally and in writing.
• Customer Service - Ability to support employee needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Problem Solving - Ability to work proactively and find a solution to work-related problems.
• Reliability - Prompt and dependable. At work as scheduled. Plans and communicates scheduling concerns to leadership.
• Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.