Claims Verification Specialist

Claims Verification Specialist Location Hybrid work in Southfield, MI :

As a Claims Verification Specialist at Mike Morse Law Firm, you'll play a critical role in our client journey. Once a client retains our firm, you'll lead a secondary intake process—engaging directly with clients to gather essential documentation and information. Your work ensures each claim is thoroughly evaluated and routed to the appropriate legal team.

Our Team Culture

At Mike Morse Law Firm, we believe that great results come from great people working together . Our Claims Verification team is:

• Collaborative - We support each other, share knowledge, and celebrate wins together.
• Client-Focused - Every interaction is guided by empathy, professionalism, and a commitment to justice.
• Growth-Oriented - We encourage continuous learning and provide opportunities for professional development.
• Inclusive - We value diverse perspectives and foster a welcoming environment for all backgrounds.
• Driven by Purpose - We're passionate about helping people and making a meaningful impact in their lives.

You'll be joining a team that values respect, transparency, and teamwork, where your voice matters and your contributions are recognized.

Location: Southfield, MI (Hybrid/Remote Eligible After 90 Days) Employment Type: Full-Time | Monday-Friday

Key Responsibilities

• Communicate clearly and compassionately with clients via phone, email, and other channels.
• Respond professionally to inquiries from clients, claims adjusters, providers, and other stakeholders.
• Organize and manage pre-suit materials such as treatment records, insurance documents, and correspondence.
• Follow up on outstanding documentation and escalate issues when necessary.
• Maintain accurate records in firm databases and spreadsheets.
• Analyze case files and provide recommendations to the Claims Verification Manager.

Qualifications & Competencies

• Strong communication and consultative skills
• Excellent phone etiquette and interpersonal abilities
• Ability to multitask in a fast-paced environment
• Cultural awareness and professionalism
• Familiarity with Michigan No Fault Law
• Proficiency in Microsoft Outlook, Word, and Adobe
• Accurate data entry skills in Case Management Software
• Bilingual candidates (Arabic or Spanish) are strongly encouraged to apply!

Work Environment

• Professional office setting with standard equipment
• Physical demands include talking, listening, standing, walking, and using hands for various tasks

Education & Experience

• High School Diploma or GED required
• Background in law school, claims adjusting, or paralegal studies is a plus

Additional Details

• Full-time position, Monday through Friday
• Remote or hybrid work option available after a 90-day training period
• This is subject to change and may evolve with the needs of the firm

Ready to make a Difference?

If you're passionate about helping people and want to be part of a collaborative, client-focused team, we'd love to hear from you. Apply today and help us deliver justice with compassion.