Employee Services Manager II

: Description This position manages the day-to-day operations and functions of the Office of Employee Service. Services are provided to several departments that include, but are not limited to managing, monitoring, analyzing data, and providing support to the Human Resource staff and internal and external customers. Responsibilities include customer service, and the daily administration and application of the laws and regulations as they apply to Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Americans with Disabilities (ADA) and other federal, state and city mandated programs. The manager provides direction to the professional staff within the function and addresses training and coaching of the Employee Services Consultants in the areas of onboarding, employee relations, leave administration, talent retention, employee engagement, and unemployment. Major Functions The Employee Services Manager provides direction and focuses for the Employee Services function through fostering a culture of high ethical standards and demonstrating ethical behavior and fair and consistent treatment of policies and employees. The Employee Services function provides Human Resources and Employee Services support for all city departments. and any Administrative Assistants. DEFINITION OF CLASS The Employee Services Manager position reports to the Director of Police Personnel/Human Resources and has a high level of responsibility for leading the Employee Services function to effectively and efficiently provide service to internal customers while ensuring that all laws, rules and regulations are met and applied. Employee Services Consultants and Human Resource Assistants report through this position. Examples of Duties

• Develops workforce through staff planning, competency development, succession and progression planning.
• Implements new techniques, procedures, processes, and workable solutions to accomplish organizational strategies.
• Manage the development and implementation of regulations, policies and procedures.
• Manage, instruct, schedule, train and evaluate the work activities of the Office of Employee Services and its employees.
• Manages the methods, procedures, workflow, priorities, and operations of the employee services function.
• Motivate and engage staff towards effective delivery of core responsibilities.
• Prepare metrics, analytical and statistical reports to measure performance.
• Provide direction and update regarding daily office administration and issue resolution.
• Provide employee relations support for walk-in customers.
• Provide technical, informational and professional support to City departments.
• Review and resolve discipline issues as they arrive.
• Review practices and procedures, to improve performance of core functions to adequately support departments and administration.

Employee Services Manager II - Managers at this level have developed and demonstrated advanced policy and administration skills. They are viewed as functional experts and resources and may provide direction and support to other levels within the manager role. The Employee Services Manager II has significant skill and background, as well as breadth and depth, in the development, implementation and application of policies and procedures. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge Of:

• An in depth understanding and ability to apply the necessary policies and procedures to administer effective employee relations treatment of an extensive population within the City of Detroit.
• Extensive knowledge of employee services, policies and procedures is required.
• Knowledge of laws, rules, regulations, case law, principles and practices related to employee administration, including FMLA, and other mandated programs and the administration of unemployment rules and regulations and other policy application as is necessary.
• Thorough knowledge of management and supervisory principles.

Skill In:

• Analyzing policies, data and information to make effective and economical decisions.
• Current business principles, policies and practices.
• Customer Service and service orientation.
• Decision making.
• Effective and accurate communication, both oral and written.
• Effective problem solving.
• Organizational awareness.
• Policy administration
• Project management.
• Quality management and process improvement principles.
• Teamwork and team development.

Ability To:

• Ability to conduct and perform successful administration and development of staff employees.
• Acquire additional training and knowledge of contemporary principles and best practices of function managed.
• Bring focus and perspective to group and team projects.
• Build and maintain relationships with entire network.
• Conduct and perform successful administration and development of staff employees.
• Determine City of Detroit business requirements by conferring with departmental functional experts.
• Develop an environment of continuous improvement and innovation.
• Display professionalism and credibility.
• Identify change management issues; evaluate and implement changes in procedures and activities.
• Identify compliance issues.
• Identify problems and conceptualize solutions, prioritize tasks and meet deadlines.
• Implement improvements to operating procedures.
• Implement strategic management plans.
• Interpret and analyze statistical data.
• Lead and cultivate a climate of integrity and ethics.
• Maintain records, prepare reports and compose correspondence related to work.
• Make effective and timely decisions when lines of authority are unclear.
• Manage effectively as a team leader.
• Manage multiple priorities.
• Plan, direct, and coordinate program and administrative activities of a complex, interrelated, and interdependent nature.
• Proficiently utilize standard office and pertinent specialized software.
• Provide prompt and effective customer service.
• Respond to workplace dynamics in a timely, visionary and proactive manner.

Minimum Qualifications These minimum qualifications establish the education, training, experience, special skills and/or license(s), which are required for employment in the Manager of Employee Services classification. Minimum qualification increase based on the level of the position. Note: additional qualifications (i.e. degree or certification) may apply to a particular position. Education Bachelor's degree in Human Resource Management, Business Administration, Public Administration or other related fields of study. Must be able to perform the essential functions of the position. Experience Employee Services Manager II - must have a minimum of six (6) years of total experience, with a minimum of (4) years of direct management/supervisory experience. Licenses and Certifications and Other Special Requirements Designations from the Society of Human Resources Management, International Personnel Management Association - HR

• SHRM-CP/SCP Certification preferred.

Equivalency An equivalent combination of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis. Supplemental Information SUPERVISORY CONTROLS The level and nature of the responsibilities attributed to the Employee Services Manager are critical to the effective implementation and support of all administrative responsibilities. Development, implementation and application of relevant policies and procedures as appropriate to the employees of the City of Detroit are extremely important to the ability of the Human Resources function to operate successfully on a day-to-day basis.

GUIDELINES

A wide range of guidelines exist at the management level. Differences in judgment are required as to which guidelines to use, how to interpret these guidelines, and how to make judgment decisions with missing, incomplete or conflicting information are required. Guidelines exist in the form of agency regulations, legislation, procedures, manuals and requirements; local, state, and federal rules and regulations.

COMPLEXITY

The complexity of the work derives from the nature, number, variety, and intricacy of tasks, steps, processes, or methods in the work performed, the difficulty in identifying what needs to be done, and the difficulty and originality involved in performing the work. Work complexity is further driven by the policies and procedures that guide the work and from communications with the Executive team of the City of Detroit as it pertains to providing effective policy development, adherence and application as they apply to employees of the City of Detroit.

SCOPE AND EFFECT

The scope and effect of the position requires this position to provide direction, policy development and policy application at the management level as it applies to all services provided for employees of the City of Detroit.

PERSONAL CONTACTS

Contacts with the Employee Services General Manager and other members of the Management and General Management team to ensure consistency of application of policies and procedures as they impact the employees of the City of Detroit.

PURPOSE OF CONTACTS

At the manager level, the purpose of contacts is to manage and coordinate actions to ensure the quality, reliability and application of developed rules and regulations as they apply to employees. This may involve obtaining management or customer cooperation in submitting work or other information. PHYSICAL DEMANDS

The work is characterized as sedentary. Employee Services employees sit comfortably to do their work, interspersed by brief periods of walking, standing, bending, and extended periods requiring the use of computer terminals and technology to accomplish work objectives.

WORK ENVIRONMENT

Work is performed in a comfortable office environment which is appropriately lighted, heated, and cooled. The work environment contains no significant hazards. Some work may require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site.

WRITTEN TEST REQUIREMENTS: Applicants may be required to take written tests or work simulations to illustrate proficiency in other skill sets as may be determined based on the duties and responsibilities to be performed. BACKGROUND AND OTHER CHECKS: Applicants may be subject to background and criminal checks. IDENTIFICATION: Valid government issued identification will be required at time of hire.