Quicklane Advisor

Job Description

Job Description

Quick Lane Advisor — Be the First Point of Contact for Fast, Friendly Service

Location: Village Ford – Dearborn, MI

Schedule: Full-Time

Pay: $37,00 - $45,000/year (based on experience)

Perks: Village Ford Benefits Package, fast-paced environment, and customer-facing growth opportunities

What You’ll Be Doing:

We’re looking for a Quick Lane Advisor who’s part people-person, part car-care pro. You’ll be the first person customers see when they pull into the Quick Lane — answering questions, recommending services, and keeping everything moving smoothly from drop-off to pickup.

If you’re great with customers, confident in your automotive knowledge, and love staying busy, you’ll thrive in this role. You’ll work closely with service techs and play a big part in keeping vehicles — and customers — happy. Your Role Includes:

• Welcoming customers and listening to their service needs

• Recommending maintenance and explaining repair procedures clearly

• Writing up repair orders and working closely with techs

• Keeping customers updated on timing and progress

• Promoting additional services based on real vehicle needs

• Processing payments and maintaining accurate records

• Providing top-notch, friendly service from start to finish

• Following dealership policies and keeping safety a priority

Why you’ll love this role:

• Solid pay and performance recognition
• ️‍ Full benefits package: Medical, Dental, Vision, 401(k), PTO, long and short-term disability, accident, critical illness, pet insurance, identity theft protection, and paid holidays.
• Career growth and mentorship from experienced team members
• A tight-knit team that supports and values your expertise

You’ll Be a Great Fit If You:

Have experience as a service advisor, auto tech, or similar role

Know your way around basic vehicle maintenance and repairs

Stay cool under pressure and thrive in a fast-paced environment

Communicate clearly and professionally

Are tech-savvy and comfortable with dealership management systems

Have a valid driver’s license and a clean driving record

Are motivated, detail-oriented, and always looking to help

Why This Role Matters:

You’re not just checking boxes — you’re the voice of our service department. You’ll build trust with customers, make their experience seamless, and help them take care of one of their biggest investments: their vehicle.

Think you’ve got what it takes?
Let’s get your career in gear. Apply now and bring your energy and know-how to a team that truly values both.