Associate Customer Service Rep

Job Description

Job Description

Job Description

ENTRY LEVEL - A recent bachelor degree in Business, Marketing, Supply Chain, or related field with no experience.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Renesas is unable to sponsor applicants for work visas for this position now or in the future. This includes anyone on F1/OPT.

Farmington Hills, MI - Hybrid

Local candidates preferred - no relocation provided

We are seeking a motivated and detail-oriented Regional Customer Operations Representative, supporting Sales Management, Inside Sales and Customer Service teams. This role will provide hands-on experience in sales operations, data analytics, and customer support processes. The Customer Operations Representative will play a key role in managing the sales funnel, maintaining reporting tools, and supporting various operational tasks that drive business efficiency.

Key Responsibilities

• Sales Funnel Management:
  • Assist in tracking and updating opportunities and pipeline stages.
  • Support data integrity and timely updates in CRM systems.
• Power BI Reporting:
  • Utilize dashboards for sales and customer service performance.
• Sample Management:
  • Coordinate sample requests and help maintain sample inventory records.
  • Ensure timely delivery and proper documentation of samples.
• PCN (Product Change Notification) Support:
  • Support updates in PCN tracking systems
  • Communicate changes to relevant stakeholders and ensure compliance with processes.

Qualifications

• ENTRY LEVEL - A recent bachelor degree in Business, Marketing, Supply Chain, or related field with no experience.
• Applicants for this position must be currently authorized to work in the United States on a full-time basis. Renesas is unable to sponsor applicants for work visas for this position now or in the future. This includes anyone on F1/OPT.
• Strong analytical and organizational skills.
• Proficiency in Microsoft Excel; familiarity with Power BI is a plus.
• Excellent communication and teamwork abilities.
• Detail-oriented with the ability to manage multiple tasks effectively.

What We Offer

• Hands-on experience in sales operations and customer service processes.
• Exposure to data analytics and reporting tools.
• Opportunity to work in a collaborative and dynamic environment.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘ To Make Our Lives Easier .’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘ To Make Our Lives Easier .’

At Renesas, you can:

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark?

Join Renesas. Shape Your Future with Us .

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.