Sales & Client Success Manager

Job Description

Job Description

Benefits:

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

Sales & Client Success Manager
Position Summary:
The Sales & Client Success Manager is responsible for growing Golden Swan Management's portfolio of vacation rental properties while maintaining strong relationships with existing owner partners. This position combines business development, sales, owner communication, account management, and client retention. The ideal candidate is highly organized, relationship-focused, sales-driven, and comfortable working a flexible schedule to meet the needs of current and prospective clients.

Primary Responsibilities:

Business Development & Sales

• Generate and manage leads through referrals, networking, community involvement, and outbound prospecting.
• Conduct property walkthroughs and owner consultations.
• Present Golden Swan Management's services and value proposition to prospective owners.
• Prepare and deliver management proposals.
• Guide owners through the onboarding and contract-signing process.
• Coordinate with internal teams to ensure successful property onboarding in timely manner

Client Success & Retention

• Serve as the primary point of contact for all owner partners.
• Maintain regular communication with owners regarding property performance, maintenance, and operational updates.
• Address owner concerns and resolve issues promptly.
• Conduct periodic owner reviews and business consultations.
• Develop strategies to improve owner satisfaction and retention.
• Work collaboratively with operations and guest experience teams to ensure owners receive exceptional service.

Account Management

• Monitor portfolio performance and identify opportunities for revenue growth.
• Educate owners on pricing strategies, property improvements, and market trends.
• Assist with contract renewals and owner retention initiatives.
• Ensure all owner records and communications are accurately documented.

Performance Expectations:

Property Acquisition Goals

• Minimum target: 3 new signed properties per month.
• No cap on monthly acquisitions.
• Maintain a healthy sales pipeline and consistent prospecting activity.

Client Retention Goals

• Maintain strong owner satisfaction and retention metrics.
• Resolve owner concerns in a timely and professional manner.
• Achieve annual retention goals established by company leadership.

Schedule

• Full-time position (40 hours per week).
• Schedule will fluctuate based on client, owner, and prospect needs.
• Evening and occasional weekend availability may be required for owner meetings, networking events, and property consultations.

Compensation:
Competitive salary based on experience.

• Includes new property acquisition bonus (paid after the property's first guest stay)

Owner Retention Bonus
If an owner remains under management for at least two years, the Sales & Client Success Manager will receive an additional retention bonus equal to 50% of the original acquisition bonus.

Booking Revenue Commission
For each property acquired by the Sales & Client Success Manager, they will receive:

• 5% commission on management revenue generated during the property's first year under management.

Commission is paid on collected management revenue and calculated monthly.

Success Metrics:

• New properties signed.
• New properties successfully launched.
• Annual owner retention rate.
• Owner satisfaction scores.
• Portfolio revenue growth.
• Quality and timeliness of owner communication.
• Contribution to company growth and brand reputation.