Customer Service Representative - Newaygo Area

Job Description

Job Description

Customer Service Representative | Newaygo, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Newaygo seeking experienced Customer Service Representatives to drive results.

The Opportunity

We are collaborating with manufacturing firms in Newaygo that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Process customer orders, quotes, and inquiries accurately and efficiently.
• Coordinate closely with production, shipping, and logistics departments to ensure timely order fulfillment.
• Provide customers with precise information regarding product specifications, lead times, and order status updates.
• Resolve product-related issues, shipping discrepancies, and service complaints in a timely manner.
• Maintain comprehensive records of customer interactions, orders, and resolutions within the CRM system.
• Gather and relay customer feedback to relevant internal teams for product and process improvement.

Recommended Qualifications

• Excellent verbal and written communication skills.
• Aptitude for learning and understanding manufacturing products and processes.
• Proficiency with ERP and CRM software (e.g., SAP, Salesforce).
• Demonstrated problem-solving and conflict resolution abilities.
• High attention to detail for order accuracy and record-keeping.
• Prior experience in a manufacturing or industrial customer service environment.

Bonus Qualifications

• Familiarity with manufacturing processes or industry-specific terminology.
• Experience with ERP systems (e.g., SAP, Oracle) for order management.
• Understanding of supply chain logistics or production scheduling.
• Ability to interpret basic technical specifications or product documentation.
• Prior experience in a B2B customer service role within an industrial or manufacturing environment.

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Customer Care Representative, Client Service Representative, Contact Center Agent, Support Representative, Customer Relations Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.