Field Operations Manager, Wrap Installation
- Own installation quality at your sites, performing regular audits of wrap installations, identifying defects, and working with the installation team to resolve them in real time.
- Train and coach partner installation teams on Slate’s SOPs, ensuring consistent execution across every installer at every site.
- Monitor and report on site-level performance metrics (installation throughput, defect rate, cycle time, SLA compliance), escalating trends to the Partner Operations Lead with root cause analysis and corrective action recommendations.
- Act as the primary escalation point for customer complaints and warranty claims originating from your assigned sites, coordinating with Slate’s core team to drive resolution within defined SLAs.
- Validate that wrap kit receiving, VIN-to-kit matching, and inventory handling processes are being followed correctly at the partner facility, and flag or correct any deviations.
- Support the launch readiness process for new partner sites, including participating in facility walkthroughs, reviewing staffing and layout plans, and helping stand up the operational workflow before go-live.
- Identify opportunities to improve installation speed, quality, and consistency at your sites, proposing SOP updates and process changes to the Partner Lead.
- Serve as a trusted partner to delivery partners, building relationships that enable fast problem resolution and strong day-to-day collaboration.
- Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent hands-on experience.
- 4+ years of experience in field operations, manufacturing operations, quality management, automotive services, or a related operational role.
- Demonstrated ability to hold teams to high quality standards in a production or installation environment, with experience performing audits, identifying defects, and driving corrective action.
- Experience training and coaching frontline teams on operational procedures, work instructions, or quality standards.
- Strong communication and relationship management skills — comfortable building trust with partner site teams while maintaining accountability to Slate’s standards.
- Highly detail-oriented and process-driven, with a bias toward structured execution over improvisation.
- Comfortable working with data: able to track and interpret site-level KPIs, identify performance trends, and communicate findings clearly to leadership.
- Willingness to be on-site at partner locations full-time during launch and regularly thereafter; ability to travel to multiple sites within a region as needed.
- High comfort with ambiguity and a bias toward action — able to make good judgment calls in the field without constant escalation.
- Experience in automotive reconditioning, dealership operations, fleet services, or vehicle aftermarket.
- Experience working embedded at a partner or third-party facility (e.g., dealership, reconditioning center, distribution center).
- Background in quality management systems (e.g., DPMO tracking, first-pass yield, root cause analysis / 8D methodology).
- Experience using or building operational dashboards to track field performance metrics.
- Exposure to fulfillment receiving and inventory management processes.
- Familiarity with vinyl wrap installation, large-format graphics, or vehicle personalization products.
- Safety First
- Delight Customers
- One Team
- Relentless Improvement
- Fast, Frugal, and Scrappy
- Respectful Collaboration
- Positive Legacy
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