Parts Specialist - Toyota Dealership
Company Summary:With over 79 years of business in the Great Lakes Bay Region, our family owned and operated dealerships are about more than making the sale. Operating two dealerships providing Cadillac, Buick, GMC, and Toyota to the community, we are about building relationships and providing the best customer service possible. We value the community and are proud supporters of multiple outreach programs, including the Bay Area women’s center, Salvation Army, and the American Cancer Society. Job Summary: The Parts Specialist will perform a variety of duties including quoting and ordering parts, stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department. Ongoing responsibility for assisting with customers/service technicians/service writers/sales professionals and customer service responsibilities. Pay: $45,000 to $65,000 a year bonus included; Hourly position Schedule: Full-time 40 hours a week; Overtime and flexibility to work outside dealership hours when needed. Core hours Monday-Friday 7:30am-5pm; Includes one rotating set late night 10am-8pm and one rotating Saturdays 8am-3pm a month. Benefits:
- Blue Cross Blue Shield medical insurance
- Delta Dental
- EyeMed Vision
- Company paid life insurance on behalf of the employee through Principal
- John Hancock 401k with a company match
- Paid vacation time
- Employee Discount
- Assist customers/service technicians/service writers/sales professionals in looking up parts, with suppliers, or with any other general requests.
- Quote parts for service technicians/service writers/sales professionals for customer vehicles.
- Researching for the best price point and availability of each part.
- Bill out parts repair orders at price standards set up for each sale type.
- Answer phone calls and front counter bell rings as promptly as possible.
- Ordering and billing parts per customers/service technicians/service writers/sales professionals requests.
- Communicating with customers/service technicians/service writers/sales professionals when parts are available.
- Utilize Dealer Daily to find accurate part availability for parts requiring special order.
- Bill out every inventoried item, part, or component that leaves the parts department.
- Maintain a clean customer lounge and monitor levels of water/coffee/etc.
- Deliver or pick up parts as needed.
- Maintain a clean and organized parts department including the parts storage area and parts front counter.
- Maintain proper inventory count and stocking level of items in parts department.
- Provide assistance to TRAC car rental department.
- Perform daily ordering tasks including sending parts orders to Toyota.
- Document incoming parts orders.
- Monitor and process orders for online part sales website.
- High School Diploma or GED (preferred)
- At least one year of past dealership parts experience (preferred).
- One year of automotive dealership experience (preferred).
- Be at least 18 years of age
- Possess a valid in-state driver's license
- Pass a motor vehicle report and drug screen
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