Customer Service Representative

Gallagher
Grand Rapids, MI


Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher Charter Lakes is looking for an Insurance Customer Service Representative to join their growing team. This is a full-time hybrid position. The typical working hours are Monday through Friday from 8am to 5 pm EST. Do you have a passion for Customer Service and are looking to work alongside an award winning industry leader? This role might be just the right fit for you!

How you'll make an impact

What will you be doing?

  • Provides customer service to variety of customers over the telephone
  • Interacts with insureds and explains coverages, updates account information and processes renewals and cancellations.
  • Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
  • Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
About You

Required:

  • High school diploma and a minimum of 1 year of customer service experience
  • Strong typing and basic computer skills

Preferred:

  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
  • Active P/C license or willing to obtain one within the first 90 days of employment.

Behaviors:

  • Solid written and verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

#LI-TW1

#LI-Hybrid

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Posted 2025-08-25

Recommended Jobs

Software Quality Assurance Engineer

Ontheclock
Clinton, MI

Reports to: Development Manager We’re looking for a motivated, self-starting Software Quality Assurance Engineer to be the first internal QA resource at OnTheClock, a growing SaaS company focusi…

View Details
Posted 2025-08-23

Raw Material Procurement Specialist I-II

LG Energy Solution Michigan, Inc.
Holland, MI

Job Description Job Description Title: Raw Material Procurement Specialist I-II Reports to: Raw Material Procurement Manager Location: Holland, MI LG Energy Solution Michigan Inc. (LG…

View Details
Posted 2025-07-26

Schools - Speech Language Pathologist

ProCare Therapy
Lawrence, MI

Job Description Job Description Master's degree in Speech-Language Pathology, active SLP license and 1+ year of Speech-Language Pathology experience required. Applicants who do not meet these qua…

View Details
Posted 2025-08-05

Service Technician

Lunghamer Buick GMC
Waterford, MI

Job Description Job Description Job Summary: The responsibilities of a Service Technician include diagnosing, maintaining, and repairing customer vehicles. They will have an ASE certificate and g…

View Details
Posted 2025-07-27

Speech Language Pathologist - Part Time

ExpertCare
Warren, MI

Speech and Language Pathologist Job Posting - Macomb County  Be a part of our team that takes great pride in Helping Others Succeed! ExpertCare is committed to a thriving company culture that insti…

View Details
Posted 2025-07-28

Customer Service/Logistics Coordinator - Night Shift

Prairie Farms Dairy, Inc.
Battle Creek, MI

Title: Shipping & Receiving Coordinator Classification/Job Grade: Hourly Location: Battle Creek, MI Department: Distribution Supervised by: Logistics Supervisor Job Summary S/R Coor…

View Details
Posted 2025-08-18

Discover Saginaw: Your Next ICU Adventure Awaits!

NurseRecruiter
Saginaw, MI

RN ICU job in Saginaw, MI Join Host Healthcare as a travel ICU nurse in Saginaw, where you can make a difference in critical care while exploring a vibrant city. Saginaw offers a mix of rich history …

View Details
Posted 2025-08-10

Director of Children & Youth Ministries

United Methodist Communications
Midland, MI

Midland First United Methodist Church Midland, Michigan 48640 Full Time , On-Site Purpose of the Role: This full-time position nurtures a strong faith foundation for children and youth by cultivat…

View Details
Posted 2025-07-26

Outside Sales Representative

Culligan 173MI
Escanaba, MI

Job Description Job Description Benefits: Free uniforms Opportunity for advancement Training & development Benefits/Perks ~ Medical insurance ~ Dental Insurance ~ Vision insur…

View Details
Posted 2025-07-26

Facilities - Manufacturing Engineering Launch Manager

General Motors
Lake Orion, MI

Description GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPA…

View Details
Posted 2025-08-22