Housekeeping Associate

Job Description

Job Description

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Location: 139 Cadillac Square, Detroit, MI 48226

The Role

Kasa's hospitality operations rely on tech-driven tools & systems to deliver a flawless experience for guests, local property partners, and neighbors and help travelers feel at home in a new area. As a member of our onsite team you will experience and develop relationships with guests that will compel them to return.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

A Day in the life of a Kasa Housekeeper

As a Housekeeper with Kasa, you will be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You will act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

• Perform daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms following hotel protocols.
• Replace bed linens, restock guest room supplies, and empty wastebaskets while reorganizing furnishings, drapes, and room accessories.
• Provide guests with required linens and amenities as per the guest room legend, maintain a uniform room arrangement as directed by the Housekeeping Manager and Supervisors, ensuring doors are closed and rooms locked.
• Report any observed damage, hazards, repair needs, or unauthorized individuals in designated areas promptly.
• Submit any discovered items from guest rooms, hallways, or hotel areas to the Housekeeping department's Lost and Found, noting the date, location, item description, and finder's name.
• Ensure cleanliness in corridors and service zones, promptly addressing tasks or directives assigned by Housekeeping management..
• Replenish and organize the cart at shift's end, preparing the linen closet for the following day's operations.
• Alert the on-duty supervisor or manager about any unusual circumstances, such as vacant luggage in a stay-over room, guests not requiring service, sleep-outs, or instances of smoking in rooms, promptly and accurately.

Experience

• Extremely motivated team player with a desire to get things done!
• Must be effective in handling problems in the workplace including identifying issues in the hotel, and reporting to the Housekeeping Manager.
• Ability to be flexible, and pivot when necessary.
• Readily available and approachable for all guests while providing excellent guest service.
• You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

Plus if...

• 1-2 years of experience in Housekeeping.

In one year, you will succeed at Kasa by having:

• Become a PRO at our task management software, Breezeway.
• Provided fearless feedback about our systems, and how we work!

Save when you book on kasa.com Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay for this role is $18.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.