Residential Program Manager

Bay Area Women's Center seeks a Residential Program Manager to join our team. This full-time position is a mid-level managerial role responsible for overseeing daily shelter operations. This role combines direct client service responsibilities with supervisory duties, focusing on mentoring residential case managers and crisis support staff while actively contributing to program development to achieve positive outcomes.

BAWC proudly offers a 32-hour full-time workweek to promote a healthier work-life balance. Our commitment to being an LGBTQ+-friendly workplace is unwavering, and management actively works to cultivate an environment where everyone feels valued, heard, and included. We celebrate diversity and believe that everyone deserves respect, acceptance, and equal opportunities.

As part of our commitment to our employees, BAWC provides an exceptional benefits package . This includes staff wellness programs, platinum-level health care, and more than three weeks of paid time off in your first year, ensuring your well-being and time for self-care. Staff also enjoy paid lunches, eleven paid holidays, a paid day off in the month of your birthday, AD&D/Life/LTD insurance, and a matching retirement option. With BAWC, you'll also have the opportunity for personal and professional growth, and most importantly, you'll be part of an amazing, diverse team working together to influence societal change that saves lives every day.

Bay Area Women's Center stands as a beacon of hope and support for individuals facing domestic violence and sexual assault . The center offers a range of vital services, from emergency shelter to counseling, ensuring that every person in need receives the care and assistance necessary to rebuild and empower their lives. The Residential Program Manager is a crucial managerial support position , overseeing daily shelter operations, managing crisis situations, and providing immediate assistance to residents, ensuring compliance with safety and agency protocols. This position involves supervising and training staff, coordinating emergency services, providing support and advocacy for survivors, and developing individualized service plans addressing housing, safety, mental health, and substance abuse needs.

The ideal candidate holds a master’s degree in social work or a related field, possesses strong leadership, crisis response, and case management skills, has a nonjudgmental disposition, and has the ability to remain calm under pressure. Consideration may be given to those with a bachelor’s degree who have a minimum of three years’ experience in a related human services field or shelter management. Knowledge and experience in issues surrounding domestic violence is highly valuable but not required. On-the-job training will be provided.

BAWC does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, gender identification/expression, sexual orientation/expression, partisan considerations, genetic information, or any protected class.

Applicants wishing to be considered must submit a resume to apply.

Specific Duties:

• Oversee day-to-day shelter operations, ensuring compliance with agency policies and safety protocols
• Manage crisis situations promptly and professionally to minimize risk and liability
• Coordinate emergency shelter services, including transportation and on-call coverage
• Supervise, train, and evaluate residential and crisis staff
• Assign residential clients to caseworkers and monitor client progress
• Provide crisis intervention, individual/group services, education, advocacy, information and referrals, and all other residential client services.
• Develop and implement individualized service plans to assist clients in recognizing and overcoming their individual challenges and barriers in areas such as housing, safety, mental health, and substance abuse needs
• Participate in case management meetings and contribute to program development
• Attend training to continually strengthen knowledge and skills.

This is only an outline of responsibilities and should not be considered all-encompassing. The nature of the position may expose the employee to sensitive and graphic subject matter.

Requirements

• Preferred: Master’s degree in social work or related human services field
• May be considered: A bachelor’s degree with a minimum of three years’ experience in a related human services field, shelter management, or program management.
• Management skills: Ability to manage program operations and staff.
• Leadership skills: Experience supervising and mentoring diverse staff teams
• Crisis response skills: Ability to manage emergencies and provide trauma-informed care
• Experience providing individual and group support services.
• Flexibility & Availability:Ability to respond and manage emergency shelter situations.
• Critical decision-making skills.
• Ability to understand and work within the parameters and context of state/federal grants.
• Excellent written and verbal communication skills.
• Ability to be non-judgmental and work with a diverse population.
• Able to lift 20 pounds on occasion.
• Able to travel within the service area and the state.
• Able to safely operate office machines and shelter appliances/equipment.

Benefits

Benefits Package:

• Short Workweeks : A 32-hour work week for full-time staff.
• Paid Lunches : No need to clock out for lunch.
• Birthday Leave : An extra day off to celebrate your special day.
• Staff Wellness Programs : Initiatives to promote physical and mental health.
• Paid Time Off : Over three weeks of leave in the first year for rest and rejuvenation. Increased accruals based on tenure.
• Paid Holidays : Eleven days throughout the year to celebrate national holidays.
• Platinum-Level Health Care : Premium, zero-deductible medical coverage for employees.
• Insurance Coverage : Comprehensive AD&D, Life, and LTD insurance policies.
• Retirement Plan : 3% matching contribution to your Simple IRA retirement savings.