Customer Service Representative - Spring Lake Area

Job Description

Job Description

Customer Service Representative | Spring Lake, MI

Salary Range: $40,000 - $60,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Spring Lake seeking skilled Customer Service Representatives.

The Opportunity

We are collaborating with multiple companies in Spring Lake seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Process customer orders accurately, including custom specifications and quantity adjustments.
• Respond to inquiries regarding product availability, lead times, and order status.
• Resolve product-related issues, shipping discrepancies, and quality complaints.
• Coordinate with production, shipping, and quality control departments to ensure timely order fulfillment.
• Maintain accurate customer records and detailed communication logs within the CRM system.
• Provide technical information and support on manufactured products to customers.
• Gather customer feedback to contribute to product and service improvement initiatives.

Recommended Qualifications

• Experience in a B2B or manufacturing customer service environment
• Proficiency with ERP or CRM systems for order processing and inquiry management
• Strong problem-solving skills and high attention to detail
• Excellent verbal and written communication skills, including the ability to discuss technical product information

Bonus Qualifications

• Familiarity with manufacturing processes, products, or industry-specific terminology.
• Experience with ERP systems commonly used in manufacturing (e.g., SAP, Oracle, Microsoft Dynamics).
• Basic understanding of supply chain, logistics, or inventory management principles.
• Ability to read or interpret technical specifications or product diagrams.
• Multilingual proficiency, especially in languages relevant to international clients or suppliers.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Help Desk Agent, Call Center Representative, Contact Center Agent, Customer Experience Specialist, Service Representative, Customer Relations Specialist, Support Representative

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.