AM Operations Manager

Job Description

Job Description

Job Overview

We are seeking a driven, hands-on Operations Manager to oversee daily hotel operations and support continued growth at our full-service property. This leadership role is responsible for directing Front Desk, Housekeeping, Restaurant/Food & Beverage, and overall guest service execution while ensuring exceptional operational performance, team accountability, and guest satisfaction.

The Operations Manager serves as a key property leader and works closely with the General Manager to maintain service excellence, drive profitability, and strengthen departmental performance.

This is an ideal opportunity for an experienced hospitality leader ready to take on broad operational oversight in a fast-paced hotel environment.

Key Responsibilities

• Complete and maintain a structured daily Operations Manager checklist to ensure consistent oversight of all major operational departments, property standards, inspections, and accountability measures each shift
• Oversee daily hotel operations across Front Desk, Housekeeping, Restaurant, and guest service departments
• Ensure exceptional guest experiences through strong service standards and operational consistency
• Lead hiring, training, scheduling, coaching, and performance management for multiple departments
• Monitor labor costs, productivity, and departmental efficiency
• Support budgeting, forecasting, and cost-control initiatives
• Resolve guest concerns and escalations professionally and efficiently
• Conduct regular property inspections to ensure cleanliness, presentation, safety, and brand compliance
• Utilize daily checklist systems to monitor Front Desk, Housekeeping, Restaurant/Food & Beverage, maintenance coordination, guest satisfaction, and departmental execution
• Maintain operational standards, policy enforcement, and service quality
• Support revenue growth through operational excellence and strategic leadership
• Act as senior operational leader during assigned shifts and in the absence of the General Manager

Qualifications Required:

• Minimum 2 years of hotel or hospitality leadership experience
• Experience managing multiple operational departments
• Strong leadership, communication, and organizational skills
• Proven ability to manage guest satisfaction and service recovery
• Financial awareness, labor management, and operational accountability
• Flexibility to work evenings, weekends, and holidays

Preferred:

• Full-service hotel experience
• Front Desk, Housekeeping, and Food & Beverage management experience
• Hilton or branded hotel experience
• Hospitality or business degree

Compensation & Schedule

• Full-Time Salaried Position
• Consistent 48-hour weekly schedule
• Weekend and holiday availability required

Standard Schedule:

• Monday: 8:00 AM – 4:00 PM
• Wednesday: 7:00 AM – 5:30 PM
• Thursday: 7:00 AM – 3:30 PM
• Friday: 7:00 AM – 4:00 PM
• Saturday: 6:00 AM – 4:00 PM
• Sunday: 6:00 AM – 11:00 AM

What We Offer

• Competitive salary
• Leadership growth opportunity
• Full property operational oversight
• Professional development
• Dynamic hospitality environment

Daily Accountability Expectations

The Operations Manager is expected to complete a comprehensive daily checklist designed to ensure operational consistency, departmental accountability, and service excellence across all major areas of the property. This includes:

• Front Desk operational review
• Housekeeping productivity and room readiness
• Restaurant and guest service oversight
• Property inspections
• Staff performance follow-up
• Maintenance and safety checks
• Guest satisfaction monitoring
• Administrative reporting and communication

Daily checklist completion is considered a core responsibility of this leadership role.

Ideal Candidate

We are looking for a performance-driven hospitality professional who leads by example, thrives under pressure, values accountability, and is committed to operational excellence.

If you are ready to take ownership of hotel operations, lead multiple departments, and help drive continued success, we encourage you to apply.

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