Fusion Enablement Performance Leader

Job Description

We are seeking a highly motivated, results-oriented Enablement Performance Leader with executive presence to design, orchestrate, and deliver enablement programs that enhance customer engagement and satisfaction within Oracle Health's Customer Success team for Oracle Fusion Applications. In this pivotal and highly visible role, you will drive efficiency and deliver seamless experiences by supporting the alignment and integration of Fusion and EHR customers, serving as the primary program manager and main enablement liaison. You will coordinate Fusion-related training, feature releases, roadmap communications, and compliance initiatives for Oracle Health CSMs.

You will design, implement, and manage comprehensive enablement programs covering Fusion solution training, roadmap and release management, KPI monitoring, customer adoption strategies, and customer lifecycle management (CLM) data quality initiatives. Your efforts will ensure our CSMs are equipped with the knowledge, resources, and support needed to deliver outstanding value for our customers.

This role requires strong organizational and program management skills, a strategic and creative mindset, and the ability to collaborate cross-functionally to deliver scalable, effective enablement solutions. You will be instrumental in empowering our CSMs, driving operational excellence, and strengthening Oracle Health's reputation as a trusted partner for Fusion customers.

Working closely with Customer Success Directors, Leadership, and cross-functional teams, you will define and deliver comprehensive, modern enablement plans for Customer Success Executives and Directors, grounded in industry best practices. These enablement programs will support a global model and include innovative resources, training, and tools aligned to each stage of the customer lifecycle-organized and made accessible through dedicated platforms such as a centralized homepage.

Key responsibilities include designing and managing effective onboarding programs for new hires, fostering continuous development across all team levels, and enhancing management effectiveness. You will continuously monitor the adoption and application of best practices, ensuring ongoing optimization of the Customer Success lifecycle.

We are looking for an experienced professional who excels in navigating complex, matrixed organizations with a customer-centric and consultative mindset. You will collaborate with Human Resources and Customer Success leadership to define and implement competency-based enablement plans, serve as a business partner capable of securing executive sponsorship, and deliver plans that measurably improve customer engagement, satisfaction, and success.

This opportunity is ideal for individuals passionate about training, enablement, process optimization, and strategic thinking. Successful candidates will demonstrate sound judgment, strong analytical and interpersonal skills, a proactive leadership approach, and the ability to manage a diverse workload in a fast-paced environment. Our commitment lies in empowering our Customer Success Executives, fostering a culture of excellence, and supporting meaningful career growth across our team.

About the business

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health's solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales.

CUSTOMER SUCCESS

We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos.

PRODUCT SUCCESS

We demonstrate the art of the possible across Oracle Health's unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).

CONSULTING/IMPLEMENTOR SUCCESS

We work with consulting to ensure delivery and go-live success is the gateway to customer success.

GTM SUCCESS

We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health's Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.

Responsibilities

Key Responsibilities:

• Collaborate with the customer success leadership team to understand Oracle Fusion Applications business goals and objectives. Develop strategies to align customer success performance with these goals.

• Analyze customer Lifecyle data and trends/insights to identify areas of improvement and potential knowledge gaps and define enablement plans.

• Design and create effective process and practice training programs, workshops, and materials to enhance the skills and knowledge of the Fusion customer success team.

• Develop, deliver, and manage engaging onboarding programs for new Fusion CSMs to accelerate integration and early productivity.

• Develop, organize and maintain enablement assets through the creation of SharePoint Communications pages, that showcase enablement programs/courses/resources in the flow of the Customer Lifecycle.

• Responsible to effectively organize and communicate enablement plans to the Fusion customer success team.

• Develop enablement metrics, dashboards, and reporting systems to track and monitor enablement consumption, as well as the impact over customer success plans.

• Develop a first line managers program assuring their understanding of business metrics, strengthen their leadership skills so they can act as advocate productivity programs for their teams

• Leverage Oracle internal sales and CSM trainings programs targeting customer success specialists role/competency gaps in terms of processes, solution knowledge and best practices.

• Create and implement peer-to-peer tactics promoting high performance cultural values, identify subject matter experts to collaborate with, as well as facilitate sessions is part of the role.

• Create and optimize customer success lifecycle engagement enablement program for stages that includes Onboard, Implement, Adopt and Succeed.

• Drive data-driven decisions based on internal dashboards data, that must be created to support the enablement programs.

• Stay updated on industry best practices and sales enablement tools to continuously improve sales effectiveness.

• Successful engagement of customer success teams, management and leadership on programs developed

• Bachelor's degree in Business, Education/Enablement or a related fields. Advanced degrees or certifications in Management or Enablement are preferred.

• Experience in leading Enablement initiatives/programs promoting effectiveness and productivity driving a high-performance environment, preferably within SaaS/cloud software organizations.

• Strong understanding of the customer success discipline; prior exposure to Oracle Fusion Applications is highly desirable

• Proven work experience in Customer Success or Sales, Customer Success or Sales Enablement roles, or Business Operations, with a successful track record of improving sales performance.

• Proven robust project managing skills: Planning, coordinating and keeping multiple tasks/projects on track; orchestrating and working with cross-functional stakeholders in different time zones; identifying and aligning internal resources as needed, while delivering results timely.

• Great problem-solving skills and easily navigating complexity and ambiguity in a fast-paced environment.

• Demonstrated collaboration skills that require influencing peers and leaders to embrace best practices and align goals.

• Strong communication & presentation skills for training, coaching, and stakeholder engagement.

• Proficiency in using sales analytics tools and performance tracking systems/dashboards, creation of such is a desirable.

• Excellent analytical skills with the ability to interpret data and derive actionable insights.

• Creative and strategic thinking abilities to design innovative enablement plans.

• Ability to work independently and as part of a cross-functional team, in a fast-paced environment, manage changing priorities, convey complex ideas effectively, and adapt to evolving business needs.

• Excellent organizational and time management skills.

Qualifications and Skills:

• Bachelor's degree in Business, Education/Enablement or a related fields. Advanced degrees or certifications in Management or Enablement are preferred.

• Experience in leading Enablement initiatives/programs promoting effectiveness and productivity driving a high-performance environment, preferably within SaaS/cloud software organizations.

• Strong understanding of the customer success discipline; prior exposure to Oracle Fusion Applications is highly desirable

• Proven work experience in Customer Success or Sales, Customer Success or Sales Enablement roles, or Business Operations, with a successful track record of improving sales performance.

• Proven robust project managing skills: Planning, coordinating and keeping multiple tasks/projects on track; orchestrating and working with cross-functional stakeholders in different time zones; identifying and aligning internal resources as needed, while delivering results timely.

• Great problem-solving skills and easily navigating complexity and ambiguity in a fast-paced environment.

• Demonstrated collaboration skills that require influencing peers and leaders to embrace best practices and align goals.

• Strong communication & presentation skills for training, coaching, and stakeholder engagement.

• Proficiency in using sales analytics tools and performance tracking systems/dashboards, creation of such is a desirable.

• Excellent analytical skills with the ability to interpret data and derive actionable insights.

• Creative and strategic thinking abilities to design innovative enablement plans.

• Ability to work independently and as part of a cross-functional team, in a fast-paced environment, manage changing priorities, convey complex ideas effectively, and adapt to evolving business needs.

• Excellent organizational and time management skills.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

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