Concierge: 2nd Shift 3:30pm-11:00pm
- Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Paid Parental Leave, Short-term & Long-term Disability
- Industry-leading PTO
- Paid Holidays
- 401k program; Including match
- Tuition reimbursement
- Staff development courses & free online training courses
- Paid training
- Bonus programs
- Employee Assistance Program (EAP)
- Employee/Resident Referral Bonuses
- Provides positive first impression to anyone who enters the community.
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages according to policies and procedures.
- Greets all visitors in a friendly, courteous, and professional manner.
- Follows hospitality touchpoints and procedures according to company standard
- Ensures lobby area is scented and has music playing during shift.
- Screens and requires visitors to “sign in” at hospitality desk.
- Notifies residents of visitors.
- Instructs resident’s visitor according to resident’s instructions.
- Receives and processes incoming mail.
- Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
- Maintains and updates Emergency Phone Number Log and keeps log at hospitality desk.
- Maintains and updates emergency contact information on each resident and keeps information at front desk.
- Assists managers with various clerical responsibilities.
- Takes RSVPs for special functions, as necessary.
- Oversees sign-up for scheduled transportation.
- Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
- Keep hospitality captain desk and lobby area neat and organized.
- Hands out maintenance requests forms and passes them onto appropriate managers.
- Based on interactions with residents will immediately advise supervisor and Executive Director of any noted changes in physical and/or mental health of residents.
- Works collaboratively with supervisor to create a positive, hospitality-oriented atmosphere for all associates and residents.
- Gives exceptional customer service to residents and visitors, from providing a pleasant greeting to maintaining professionalism and composure in more challenging situations.
- Recognizes and fosters a sales-oriented culture by participating in and contributing toward the sales and marketing efforts of the community.
- Attends and actively participates in company-hosted webinars, meetings and other trainings as scheduled.
- Performs other related duties as assigned.
- High school diploma or GED required.
- Prior experience in working with public.
- Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
- Strong organizational, oral, and written communication skills.
- Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
- Must have word-processing and clerical skills, and familiarity with Microsoft Office products.
- Self-motivated, possessing considerable initiative and judgment in order to work with minimal supervision.
- Must possess the ability to communicate effectively with all levels of management, other associates and the general public.
- Must be able to work flexible hours and participate in holiday activities.
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