Customer Service Representative - Hybrid

Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work? Randstad is seeking service-oriented professionals to join our insurance industry client out of their regional office in Howell, MI. This position is a temporary to permanent opportunity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth! This position’s location preference is hybrid including one of the Hanover offices, this team is looking for 2-3 days in office and 2-3 days remote, Tue-Thurs in office is preferred.

What's in it For You? Career Development: Average 4-6 months temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship

Pay Rate: $21.84/hour; Conversion salary target is up to $44,000 at point of conversion to The Hanover.

Schedule: Team members work scheduled shift Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM).

Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k.

Responsibilities:

• Process customer transactions and have consultative conversations to respond to customers’ stated needs and identify unstated needs.
• Accurately relay information and make decisions using established underwriting guidelines, procedures, and philosophy for states in which we are licensed to do business.
• Requires the interpretation and verification of coverages and data using tools and resources available.
• Must use established guidelines and techniques such as timeliness, quality, and effectiveness to respond to all inquiries.
• Recommend and/or sell additional or increased coverage in appropriate situations and within specified carrier guidelines. Provide insurance quotes to policyholders as required.
• Through a comprehensive account review process, successfully offer products and coverages to meet customer needs.
• Review incoming correspondence, request additional details when needed and draft written communications in response to service requests received from customers and agents within current service level guidelines.
• Adherence to Workforce Management is required. Ninety percent (90%) of the role is time spent on the phone.
• Compliance with state and federal regulations and trustworthiness are paramount.
• May perform other duties as required.

Skills:

• Insurance
• Call Center Support
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking
• Customer Service
• Organizational Skills

Qualifications:

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.