Field Installation and Service Technician

AVL is one of the world’s leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. The company provides concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility. AVL Test Systems, Inc. is seeking a motivated, customer-focused Field Service Installation & Support Technician to deliver high-quality installation, commissioning, and support for advanced AVL hardware and software systems. In this hands-on role, you will manage on-site activities including system setup, configuration, calibration, troubleshooting, and maintenance of cutting-edge test automation and test bed equipment, while ensuring a professional and positive customer experience. The ideal candidate has experience with wire termination and soldering, strong troubleshooting skills, and the ability to work independently in dynamic environments. A high level of travel flexibility is required, with up to 90% travel, offering the opportunity to work with diverse customers and technologies across various locations. Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position. Roles:

• Act as Liaison and company representative with customers. Represent AVL with the highest level of professionalism.
• Overall installation leader, working alone, or with skilled trades to complete Mechanical and electrical installation in an on time every time fashion
• Install and support mechanical and electrical installation and termination of field wiring and pneumatic/hydraulic systems. Verify against drawing
• Power up / troubleshoot equipment
• Final electrical quality inspection of equipment
• Initial system checks in preparation for commissioning.
• Document discrepancies and feed back to engineering
• Troubleshoot and repair products and systems to AVL specifications following defined processes.
• Professional and timely completion of service progress reports, expense reports and other administrative responsibilities as required.
• Actively participate in developing one’s own training plan and exhibits ownership in completing training towards realization of selected diplomas and competency.
• Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods to increase operating equipment effectiveness (O.E.E.).
• Perform in-house repair, postproduction operation tests of new equipment as required.
• Perform manufacturing shop floor tasks as assigned by manager.
• Maintain a safe and clean work area in accordance with 5S standards.
• The ability to communicate with customers in a professional way and in the ability to independently describe, categorize, analyze and solve service requests and issues.
• Ability to present informal operator instruction on AVL products and test systems
• Timely follow up on items and the ability to drive issues to closure.
• Maintains assigned calibration equipment.
• Complete all applicable safety training.

Qualifications/Skills:

• Associate’s degree in engineering or equivalent trade school
• Experienced reading / interpreting USA ladder and European IEC book prints
• 2+ years’ experience with test automation equipment and test bed operations
• Leadership/ coordinator experience
• Understanding of electrical and mechanical processes
• Knowledge of complete test cell operation and its contents is a bonus
• Excellent verbal and written communication skills
• The ability to cope with negative feedback from customers, exhibit patience and possess excellent listening skills
• Able to read / understand control circuits. Power up / troubleshoot equipment.
• Must be willing to travel 90%+

AVL provides a competitive compensation and benefits package to all direct hires. Specific benefit details and offer packages will be communicated during the interview and/or offer stage. We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE Minorities/Women/Veterans/Disabled. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.

ABOUT AVL NORTH AMERICA

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.