Retail Store Manager- Warren, MI

Job Summary The Retail Store Manager is responsible for achieving store effectiveness and customer satisfaction in the center of the company’s retail operation. The role includes hiring, training, coaching, and managing a team of full- and part-time Mobile Advisors and Sales Representatives, supervising all in-store execution, and ensuring performance, merchandising, inventory, and shift scheduling. Location: 32373 Van Dyke Ave, Warren, Michigan, 48093. Base pay range: $71,400 – $100,800 per year. The starting salary for this role is at least $78,000 per year plus a monthly bonus. Essential Functions Manages all aspects of in-store execution, including staffing, shift scheduling, active customer engagement, sales, merchandising, and inventory management. Establishes and maintains critical relationships with field leadership. Ensures and promotes strong relationships with the in-store team and field leadership for continuity and adoption of directives. Manages rep performance through engagement and 1-on-1 coaching. Ensures employee satisfaction through progressive engagement. Interviews and hires high-quality full-time and part-time Sales Representatives. Manages attrition using key performance indicators. Manages performance to achieve all sales and customer service objectives. Supervisory Responsibilities Works collaboratively with field sales leadership to achieve company objectives. Participates in regular field leadership meetings. Provides regular reports to field leadership. Ensures all employees are fully trained and completes all required sales training personally. Provides feedback, derives action plans, and ensures execution. Responsible for all hiring, training, and performance management of employees within store. Makes all store-level hiring and termination decisions in collaboration with HR. Directly coaches and trains sales representatives within the store. Minimum Education & Experience High School Diploma required. 3–5 years of training, sales, account management, or related experience, plus 2+ years of retail management experience in the wireless industry. Required Skills Specialty retail management experience. Proven record as a leader and store manager. Excellent verbal and written communication. High business acumen. Ability to train and develop subordinates. Flexibility to work weekends and travel as required. Proven self-starting. Ability to incent and drive sales representatives to meet client expectations. Proficient in MS Office – Word, Excel, PowerPoint. Additional Job Requirements Physical ability to perform tasks requiring prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Ability to move around the store, assist customers, and maneuver merchandise as necessary. About Consumer Cellular Founded in 1995, Consumer Cellular is a wireless provider built for Americans 50+. As a partner of AARP with over 4 million subscribers, the company is known for affordable plans, popular phones, and nationwide coverage, backed by top‑rated, 100% U.S. based customer service. Based in Scottsdale, AZ, with 3,000 employees, Consumer Cellular has earned numerous industry awards, including #1 in customer service and #1 in network coverage and customer satisfaction in 2024. Pay & Benefits Data Minimum salary: $71,400 Maximum salary: $100,800 Competitive base pay with potential for shift differential, overtime, and bonus pay. Medical insurance (98% company‑paid for full‑time employees). Dental and vision insurance (100% company‑paid for full‑time employees). 401(k) company match of 100% up to 6% of your pay. Discounted cellular phone plan for employees. Paid Time Off (PTO) available following a 30‑day waiting period. 6 company‑paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts (FSA) for health care and dependent care expenses. Life and AD&D insurance equal to 1× your annual earnings (100% company‑paid). Long‑term disability insurance (100% company‑paid). Employee assistance program (100% company‑paid). Education reimbursement. Employee rewards program. Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Pre-employment Background Check and Drug Screen Required. Job Details Primary location: United States – Michigan – Warren Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Schedule: Full‑time Travel: No Unposting date: Nov 16, 2025 #J-18808-Ljbffr Consumer Cellular, Inc.