System Engineer
- Bonus based on performance
- Dental insurance
- Health insurance
- Profit sharing
- Training & development
- Vision insurance
- Paid time off
- COMPASSIONATE – We care about clients’ success and believe we have a role in solving their business challenges.
- PERSONALIZED – Creating and delivering solutions, not prescriptions, that best meet our customers’ needs.
- COMMITMENT – Whatever the challenge, we see the solution through to completion and reliably solve the problems we face.
- SECURITY – We will work to earn client trust while effectively and confidentially managing their technology assets.
- RELIABILITY – We understand what urgent really means ... we show up on time and are consistently there when our customers need us.
- EXCELLENCE – We utilize our expertise, experience, and record of results to deliver outstanding solutions for our clients.
- SERVANTHOOD – We exist to serve our clients, our colleagues and our community because we care about helping everyone do what they do best.
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Valid Driver License and ability to drive to customer locations when required.
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Active Directory knowledge is a plus.
- Some knowledge and understating of networking devices and appliances.
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA A+ and/or CompTIA Network+ preferred
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