Attraction Attendant

Job Description

Job Description

Job Title: Attraction Attendant
Location – Craig’s Cruisers - Grand Rapids, MI
Position Type – PT Hourly

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Dallas, Texas, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary:

As an Attraction Attendant at Five Star Parks & Attractions, you will play a crucial role in creating a memorable and enjoyable experience for our guests. Your primary responsibilities include running attractions, assisting guests, and ensuring a clean and safe gaming environment. The ideal candidate should possess excellent customer service skills, be able to troubleshoot minor issues, and have a keen eye for detail.

Key Responsibilities:

• Operates attractions while following all safety expectations (age restrictions per law)
• Anticipates and solves any guest issues, with or without assistance 
• Communicates clearly with guests and team members 
• Engages guests often to ensure a positive and lasting experience 
• Keeps surrounding area neat, tidy, and clean. 
• Stays organized and aware of party schedules to execute successfully booked events 
• Answers any basic questions about the facility including pricing, directions, duration of game play etc. 
• Embodies the core values of Sharing Fun, Putting People First, Pursuing Excellence, and Creating Lasting Memories 
  Responsibilities for Minors:
• 14-15 Years of Age: Guest Service, general cleaning, monitoring guests, operation of a cash register.
• 16-17 Years of Age: Guest Service, general cleaning, monitoring guests, operation of a cash register, ride operation, food preparation.

Skills & Requirements:

• Desire and ability to be pleasant, upbeat, and sociable throughout the workday.
• Flexibility to work varying days, nights, holidays, and weekends.
• Prior guest service or hospitality experience is preferred.

Physical Requirements:

• Walking or standing for extended periods of time.
• Ability to lift up to 15 lbs. on a regular and continuing basis.
• Performing functions that require organization, bending, reaching, turning, lifting, climbing, and stocking up to 50 lbs.
• Quick and accurate communication skills.
• Working in an environment with bright, dim, or flashing lights and loud sounds.
• Manual dexterity to use and operate all necessary equipment.
• Understanding, following, and maintaining safety standards at all times.

Note: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. If you are enthusiastic, customer-focused, and thrive in a dynamic entertainment environment, we encourage you to apply for this exciting opportunity as an Attraction Attendant at Five Star Parks & Attractions.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. 

Five Star Parks & Attractions participates in the E-Verify program.

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