Customer Service Specialist

Description

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines.

All former customers calls and outreach

24 locations nationwide.

Will focus on 2-3 locations at a time.

Roughly 50 outbound calls per day.

- Service requests – warm transfers (some)

- Very little inbound.

Task lists are given.

What You’ll also do....

Constantly checking service tickets to make sure the customer is being taken care of immediately

Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible

Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily

Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately

Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

What We Need:

High School diploma or GED

Minimum of one (1) years of professional work experience

Customer service or call center experience

Basic computer skills, including familiarity with MS Office

Problem solving

Excellent communication skills as well as great organizational skills

Able to multi-task

Must be able to work independently as well as part of a team

Job Type & Location

This is a Contract to Hire position based out of TROY, MI.

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in TROY,MI.

This position is anticipated to close on Mar 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.