Process Optimization Specialist

Process Optimization Specialist

At Nexteer, we don’t believe in “one-size-fits-all”. Our strength lies in the diversity of our team - each member contributing unique backgrounds, experiences, and aspirations. We believe this diversity fuels our innovation, broadens our perspectives, and propels our collective growth.

For over a century, we’ve been pioneers in the automotive industry. Our vision is clear - we are a global leading motion control technology company accelerating mobility to be safe, green and exciting. Our unwavering commitment to Quality, Collaboration, Integrity, and Accountability guides us as we solve motion control challenges for over 60 global customers. If you’re ready to join a dynamic team that drives change and makes a difference, Nexteer welcomes you!

About the role

The Process Optimization Specialist works with sales leadership and operations to streamline processes, improve data accuracy, and automate repeatable workflows. This role focuses on process optimization, reporting automation, and CRM data quality and integration to help the Sales team operate more efficiently.

Success in this role also requires driving user adoption. The ideal candidate is a strong communicator and change agent who can engage both operational and executive stakeholders, prioritize high-impact initiatives, and translate technical solutions into clear business value. The selected candidate should anticipate travel to our Saginaw facility a few times a month.

Key Responsibilities

Sales process improvement & operational efficiency:

• Map current Sales operational processes and identify bottlenecks, rework, and data quality or control gaps.
• Design standardized workflows, templates, and SOPs that reduce cycle time and improve accuracy.
• Build lightweight governance: prioritization, documentation, and change management to enable scalable, well controlled process and system improvements.

Automate manual work to produce presentations & recurring materials:

• Automate creation of recurring deliverables by pulling structured data from CRM and related sources.
• Develop reusable slide templates and auto-population routines to minimize manual effort and improve version control and accuracy.
• Create “single source of truth” reporting views that feed these materials, including dashboards and automated refreshes.

CRM inputs, data integrity, and user adoption

• Improve CRM data quality through validations, guided entry, standard definitions, and monitoring routines.
• Identify root causes of poor data (process gaps vs. tool friction vs. training needs) and implement fixes.
• Build job aids and run enablement sessions to improve consistent CRM/SBS usage.

CRM tool/system integration & automation

• Support and continuously improve integrations between CRM and key tools.
• Partner with IT and process owners to document requirements, coordinate testing, manage change control, and support implementation plans.
• Leverage Microsoft Power Platform capabilities (Power Automate, Power Apps, Power BI) where appropriate for scalable automation and self-service tools.

Data activation & actionable insights

• Build dashboards, reports, and alerts that translate CRM and sales activity into insights for decision-making.
• Establish consistent KPI definitions and reporting cadence.

Required Qualifications

• 3+ years’ experience in Sales Operations, Revenue Operations, Sales Systems, Business Analytics, Process Improvement, or Automation-focused roles.
• Hands-on experience with CRM platforms (e.g., Microsoft Dynamics 365 / Salesforce / similar), including data structures, reporting, and user workflows.
• Proven experience streamlining processes and implementing automations that reduce manual effort.
• Familiarity with AI tools and their practical application to sales operations workflows, including use cases in data analysis, process automation, and decision support.
• Strong communication and stakeholder management skills: ability to translate Sales processes into clear requirements, work effectively across working-level and executive audiences, and drive user adoption through enablement, and change management

Preferred Qualifications

• Experience supporting CRM-integrated projects, including integrations between sales technologies.
• Experience with Microsoft Power Platform (Power Automate / Power Apps / Power BI).
• SQL and/or strong analytics tooling experience (Power BI, Tableau, etc.) used to produce dashboards and insights.
• Experience with ETL pipeline development, data architecture design, and building out scalable analytics infrastructure is highly valued. Familiarity with Microsoft Fabric (or comparable modern data platforms) is a plus.
• Hands-on experience building AI-specific pipelines or solutions — such as designing and deploying multi-agent frameworks, integrating LLM APIs into business workflows, building prompt engineering pipelines, or connecting AI tooling to enterprise data sources.
• Process improvement certification/experience (Lean, Six Sigma) and strong documentation habits. Familiarity with BPMN (Business Process Model and Notation) for process mapping and documentation is a plus.

Education Requirements

• Bachelor’s degree in Business, Analytics, Information Systems, Engineering, or related.

Nexteer is an Equal Opportunity Employer Disabled/Minorities/Veterans/Women

Nexteer is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.

Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability, please email [email protected]. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.

About Nexteer

Nexteer Automotive is a global leader in advanced steering and motion control systems, enabling intuitive, safe, and comfortable mobility for drivers around the world. Our innovative product portfolio includes Electric Power Steering (EPS), Steer-by-Wire™, Driveline, and Advanced Driver Assistance Systems (ADAS) technologies that support electrification, software-defined vehicles, and autonomous driving.

With approximately 13,000 employees and operations in more than 20 manufacturing plants and multiple technical centers globally, Nexteer partners with nearly every major global and regional automotive manufacturer.

Employment Agencies

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Nexteer Automotive or directly to hiring managers in any form without a signed Nexteer Automotive Agency Agreement on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered Nexteer Automotive property and no fees will be paid to the agency if the candidate is hired.

Please note, agency agreements will only be valid if in writing and signed by a member of Nexteer’s Human Resources team. No other Nexteer employee is authorized to bind Nexteer to any agreement regarding the placement of candidates by an agency.