Customer Service & Traffic Desk Clerk
Job Description
Job Description
Now Hiring: Customer Service & Operations Support Roles for Wyandotte, MI
A Shift: Monday – Friday, 12:00 PM – 8:30 PM
B Shift : Monday – Friday, 3:00 PM – 11:30 PM
What You’ll Do on a Typical Day
Assist customers and business partners via phone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess, and resolve issues
Monitor delivery routes and track progress
Scan haul-away pods and verify stamps
Process delivery changes or cancellations
What You Need to Succeed
Previous office experience is required
Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project
Ability to manage higher-volume calls and more complex customer issues
Ability to track information in fast paced environment
It’d Be Great If You Also Have
High school diploma or equivalent
At least 1 year of related experience (call center experience preferred for CSR)
Strong customer service and communication skills
Ability to multitask with strong organizational skills
Ability to thrive in a fast-paced environment while delivering excellent service
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