Business Analyst

Business Analyst

About the Position

The Business Analyst at BS&A Software will play a pivotal role in bridging the gap between business needs and technology solutions. This position entails gathering and analyzing requirements, assisting in audit processes (PCI, SOC), and supporting project management activities. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a foundational understanding of project management principles, with aspirations to evolve into a Project Manager role.

BS&A Software is seeking a Business Analyst who will play a key role in translating business needs into actionable requirements and improving internal processes. This individual will collaborate closely with IT, compliance, business and operational teams to support new initiatives, assist with internal and external audits (SOC, PCI), and drive governance-aligned outcomes.

The ideal candidate brings a strong foundation in business analysis, with keen attention to detail and excellent communication skills. This role will work closely with the PMO, so candidates with project coordination experience or interest will be well-positioned to contribute effectively.

Position Qualifications

Education

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Certifications such as CBAP, PMP, or CAPM are advantageous.
• Other combinations of education and experience may be considered in substitution for the minimum qualifications.

Experience

• Minimum of 5 years in a Business Analyst role or similar.
• Experience with audit processes, particularly PCI and SOC, is preferred.

• Demonstrated experience in requirements gathering, process mapping, and business process evaluation to identify gaps, inefficiencies, and opportunities for improvement.Exposure to project management tasks and methodologies.

• Proficiency in tools like Microsoft Office Suite, project management software, and data analysis tools.

Essential Job Tasks

• (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Collaborate with stakeholders to gather and document business requirements.
• Analyze and map current business processes to identify areas for improvement.
• Assist in preparing documentation and evidence for PCI and SOC audits.
• Support project management office in planning, executing, and monitoring projects.
• Develop and maintain comprehensive documentation, including process flows and user guides.
• Facilitate meetings and workshops to drive consensus and decision-making.
• Monitor project timelines and deliverables, ensuring alignment with business objectives.
• Support solution implementation from initiation through post-deployment validation, ensuring alignment with business goals and audit requirements.
• Continuously seek opportunities to enhance business processes and systems by identifying inefficiencies and recommending process improvements.
• Act as a liaison between business units and IT teams, translating business needs into technical solutions and ensuring mutual understanding.
• Run change management review board and process, ensuring proper documentation, risk assessment, approvals, and communication across impacted stakeholders.

Skills and Competencies

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across departments and with external partners.
• Familiarity with audit standards and compliance requirements.
• Basic understanding of project management principles and tools.
• Adaptability to changing business needs and environments.
• Skilled in requirements gathering, process mapping, and translating business needs into actionable solutions

Other requirements

• Prior to hiring, BS&A requires that all candidates pass a background review.

Knowledge, Skills, and Abilities

Knowledge of

• Business analysis methodologies, tools, and techniques (e.g., process mapping, gap analysis, use case development, requirements traceability and gathering).
• Audit frameworks and standards including SOC 2, PCI-DSS, NIST, and related compliance requirements.
• Project management principles (Agile, Waterfall, hybrid) and software development lifecycle (SDLC) concepts.
• Change management processes and organizational dynamics that impact project delivery.
• Information systems and how business applications, databases, and infrastructure components interact.
• ITIL framework and service management concepts, particularly incident, problem, and change management.
• Risk management principles and basic internal control frameworks.
• Documentation standards for functional and technical specifications, process flows, and audit evidence.

Skill in

• Gathering, analyzing, and translating business requirements into clear, actionable documentation for technical and non-technical audiences.
• Building and maintaining stakeholder relationships across business, IT, and compliance functions.
• Supporting audit preparation and response, including evidence collection, control walkthroughs, and remediation tracking.
• Creating and maintaining documentation such as process diagrams, SOPs, and audit-ready evidence packages.
• Facilitating meetings and workshops to elicit feedback, align priorities, and drive consensus.
• Using productivity and collaboration tools such as Microsoft 365, SharePoint, Teams, and Visio.
• Leveraging project management tools such as Microsoft Project, Planner, or Jira to manage tasks and timelines.
• Performing basic data analysis using Excel (pivot tables, lookups, formulas) or other analytical tools to support decision-making.
• Being well-organized, with strong time management skills and attention to detail to manage competing priorities and maintain accurate documentation.
• Communicating clearly and professionally with diverse teams, both verbally and in writing.

Ability to

• Work independently to manage priorities across multiple simultaneous efforts in a fast-paced environment.
• Understand and convey complex technical processes and compliance requirements in accessible language.
• Break down ambiguous business problems and structure them into manageable projects or deliverables.
• Contribute to audit and compliance initiatives by coordinating with internal teams and external auditors.
• Adapt quickly to shifting business needs and emerging regulatory requirements.
• Develop professionally over time toward a formal project management role, increasing ownership of initiative planning and execution.
• Collaborate effectively with technical teams, end users, and executive leadership to ensure alignment on goals and outcomes.
• Handle sensitive information with discretion and maintain a high level of integrity in dealing with audit and compliance matters.

Working Conditions

• Primarily Indoors office environment
• Rarely outdoors, in temperatures above 90 degrees or below 40 degrees
• Standard working hours with potential for extended hours during project peaks or audit periods.

Supervision

Reports to

Senior manager of IT