Customer Service Representative
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Process orders and handle financial transactions accurately
- Maintain and update customer records in our system
- Address and resolve customer complaints or issues efficiently
- Collaborate with team members across departments to ensure a seamless customer experience
- Build and maintain positive relationships with customers
- Answer incoming calls and route them appropriately
- Schedule and book jobs or appointments as required
- High school diploma or equivalent (Associates or Bachelor's degree preferred)
- Previous experience in customer service or a related field is a plus
- Strong communication and problem-solving skills
- Ability to multitask and manage time effectively
- Proficiency with computers and customer management systems (CRM)
- A positive attitude and team-oriented mindset
- Service Titan experience is a plus
- Competitive hourly rate or salary
- Paid training and ongoing development
- Opportunities for growth and advancement
- Supportive and inclusive team environment
If you're passionate about helping others and thrive in a fast-paced environment, wed love to hear from you. Please send your resume and a brief cover letter to [email protected]
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