Customer Service Representative

ROYAL OAK HEATING, COOLING & ELECTRICAL
Troy, MI

Job Description

Job Description

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
We are looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our team. As the first point of contact for our customers, the CSR plays a key role in delivering exceptional service and ensuring customer satisfaction. You will be responsible for responding to inquiries, processing transactions, and supporting various aspects of the customer journey.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner

  • Process orders and handle financial transactions accurately

  • Maintain and update customer records in our system

  • Address and resolve customer complaints or issues efficiently

  • Collaborate with team members across departments to ensure a seamless customer experience

  • Build and maintain positive relationships with customers

  • Answer incoming calls and route them appropriately

  • Schedule and book jobs or appointments as required

Qualifications:

  • High school diploma or equivalent (Associates or Bachelor's degree preferred)

  • Previous experience in customer service or a related field is a plus

  • Strong communication and problem-solving skills

  • Ability to multitask and manage time effectively

  • Proficiency with computers and customer management systems (CRM)

  • A positive attitude and team-oriented mindset
  • Service Titan experience is a plus

What We Offer:

  • Competitive hourly rate or salary

  • Paid training and ongoing development

  • Opportunities for growth and advancement

  • Supportive and inclusive team environment

How to Apply:
If you're passionate about helping others and thrive in a fast-paced environment, wed love to hear from you. Please send your resume and a brief cover letter to [email protected]

Posted 2025-07-29

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