Customer Service Management
- Oversee daily client communications to ensure clarity, professionalism, and responsiveness
- Monitor service workflows to maintain efficiency and high-quality standards
- Ensure timely follow-ups, confirmations, and resolution of client concerns
- Coordinate scheduling, documentation, and service details as needed
- Maintain accurate records and ensure consistency across processes
- Provide calm, solution-oriented leadership in client-facing situations
- Identify opportunities to improve communication flow and service delivery
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Problem-solving mindset with attention to detail
- Experience in customer service, client management, or coordination (helpful but not required)
- Ability to manage multiple client needs independently in a remote environment
- Comfortable using digital systems and applying training effectively
- Reliable, professional, and service-driven
- Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM
- 100% remote flexibility
- Structured training, mentorship, and established systems
- Supportive team environment focused on quality service
- Clear pathway for professional development and long-term growth
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